Overview
Assists in administering all daily golf operations, including sales, merchandise support, point-of-sale operation, handicap and tee sheet management, and service roles such as ranger, starter, guest relations, outside service, and golf shop shifts.
Experience Required
- Associate's degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Current PGA/LGPA Membership.
- Ability to read and speak English is required.
- Knowledge of Microsoft Office applications.
- Experience with computerized POS and tee time system.
- Ability to regularly stand, walk, and sit; occasionally climb or balance, stoop, kneel, crawl, or crouch; frequently use hands and arms; and occasionally lift up to 50 pounds.
Essential Responsibilities
- Administer point of sale application revisions and needs related to green fee sales, merchandise sales, and member/guest billing.
- Coordinate with Accounting on policy and procedure revisions, updates, and implementation.
- Reconcile daily tee sheets, perform check-in, receive payments, and resolve billing discrepancies.
- Track force posts and no-show charges as applicable.
- Initiate and promote club golf activities.
- Create lesson plans and provide individual and group instruction.
- Maintain a clean, orderly, and well-stocked golf shop and assist with merchandising and sales.
- Supervise preparations for golf outings including scorecards, cart labels, rules sheets, score sheets, format sheets, favors, pairing sheets, and hole assignments.
- Monitor member scores, report handicapping to USGA, and bill members.
- Assist the Manager with interviewing, hiring, training, scheduling, evaluating performance, rewarding, disciplining associates, and resolving complaints.
- Assist in managing starters, player assistants, and guest services attendants.
- Support orientation and ongoing training programs for associates.
- Monitor business volume forecasts and plan manpower, productivity, costs, and other expenses accordingly.
- Implement and maintain excellent service to achieve guest satisfaction.
- Conduct staff meetings with subordinates.
- Incorporate safe work practices in job performance.
- Maintain regular and reliable attendance.
- Perform other duties as required.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with employer match (19 years of age and older).
- Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.