Head Concierge & Guest Experience Leader

Stratton Amenities; Saint Petersburg (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Stratton Amenities in Saint Petersburg, FL seeks a dynamic Lead Concierge to lead a team of concierge ambassadors and ensure exceptional service for residents and guests. The role liaises between the property manager and concierge team to maintain smooth operations and a superior hospitality experience.

The ideal candidate will have 5+ years in hospitality, strong leadership, and a commitment to high standards of service, confidentiality, and professional appearance.

Qualifications

• Five years of hospitality experience.
• Excellent verbal and written communication.
• Ability to maintain confidentiality.
• Strong leadership and interpersonal skills.
• Organized, proactive, self-motivated with a positive attitude.
• Ability to respond quickly and genuinely to residents’ requests.

Responsibilities

• Lead by example and act as the face of the property.
• Coordinate communications between the property manager and concierge team.
• Provide anticipatory service and smooth accommodations.
• Address resident concerns promptly and professionally.
• Conduct weekly property manager meetings to identify improvements.
• Manage team schedules and oversee weekly payroll.
• Hold monthly staff meetings and set performance goals with associates.
• Enforce accountability measures and coach performance.
• Develop and implement new SOPs for concierge operations.
• Foster a positive work culture and appearance standards.
• Participate in monthly regional director calls.
• Build rapport with residents.
• Log resident packages accurately and audit inventories.
• Monitor lobby cameras and patrol for resident safety.
• Assist in scheduling and completing amenities requests.
• Escort individuals as necessary.
• Walk the premises to ensure high standards.
• Perform other duties per property SOPs.
• Flexibility to work nights, weekends, and holidays.

Skills

Leadership

Communication

Problem solving

Guest service

Organization

Attention to detail

Job description

Stratton Amenities in Saint Petersburg, FL seeks a dynamic Lead Concierge to lead a team of concierge ambassadors and ensure exceptional service for residents and guests. The role liaises between the property manager and concierge team to maintain smooth operations and a superior hospitality experience.

The ideal candidate will have 5+ years in hospitality, strong leadership, and a commitment to high standards of service, confidentiality, and professional appearance.