Doorman

Stratton Amenities; Austin, Northern (TX, KY); On-site; USD 25,000 - 36,000; Full time

Job summary

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk services for upscale residential buildings. We are seeking engaging, energetic, and professional individuals to provide outstanding service for residents and guests in our luxury high-rises.

The ideal candidate is passionate about hospitality and guest experiences, with a focus on prevention, safety, and a welcoming presence at the front entry.

Qualifications

• Minimum two years of hospitality, customer service, or front-facing service experience.
• Strong situational awareness and problem-solving abilities.
• Ability to respond promptly and courteously to residents’ and guests’ needs.
• Neat, polished, and professionally groomed appearance.
• Organized, proactive, productive, and self-motivated with a positive attitude.
• Ability to think clearly, remain composed, and make quick decisions under pressure.
• Outstanding interpersonal skills and a naturally welcoming demeanor.

Responsibilities

• Warmly greet and open doors for residents, guests, and visitors.
• Provide a seamless arrival and departure experience, offering assistance with bags, packages, umbrellas, and curbside needs.
• Maintain a strong presence at the front entry and ensure the lobby entrance remains clean, orderly, and welcoming.
• Monitor front entry activity to support resident safety and building security.
• Manage vehicle and pedestrian flow at the front drive; assist with rideshare, deliveries, and authorized vendor access.
• Communicate professionally in person and via radio or phone.
• Coordinate with the concierge and management team to support building operations.
• Assist with package handling and deliveries as needed.
• Provide directions, local information, and general assistance with a polished, guest-focused demeanor.
• Maintain confidentiality and uphold all building standards.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Able to work outdoors, in heat and cold weather.

Skills

Situational awareness

Problem-solving

Guest service

Interpersonal skills

Front desk

Hospitality experience

Professional grooming

Job description

Austin, United States |

Stratton Amenities is a full-service concierge solution providing luxury,hotel-style front desk concierge services for upscale apartments andcondominium buildings. Our mission is to create the most hospitable experiencefor our associates, residents and clients.

We are seeking engaging, energetic, friendly, andprofessional individuals to provide outstanding service for our residents andguests in our luxury residential high-rises. The ideal candidate is passionateabout providing exceptional hospitality and guest experiences.

Position Requirements

• Strongsituational awareness and problem-solving abilities
• Takespride and ownership in the position and property
• Abilityto respond promptly and courteously to residents’ and guests’ needs
• Minimumtwo years of hospitality, customer service, or front-facing serviceexperience
• Outstandinginterpersonal skills and a naturally welcoming demeanor
• Organized,proactive, productive, and self-motivated with a positive attitude
• Neat,polished, and professionally groomed appearance
• Abilityto think clearly, remain composed, and make quick decisions under pressure

Main Responsibilities

• Warmlygreet and open doors for residents, guests, and visitors
• Providea seamless arrival and departure experience, offering assistance withbags, packages, umbrellas, and curbside needs
• Maintaina strong presence at the front entry and ensure the lobby entrance remainsclean, orderly, and welcoming
• Monitorfront entry activity to support resident safety and building security
• Managevehicle and pedestrian flow at the front drive; assist with rideshare,deliveries, and authorized vendor access
• Communicateprofessionally in person and via radio or phone
• Coordinatewith the concierge and management team to support building operations
• Assistwith package handling and deliveries as needed
• Providedirections, local information, and general assistance with a polished,guest-focused demeanor
• Maintainconfidentiality and uphold all building standards

Mustbe able to work a flexible schedule including nights, weekends, andholidays

• Able to work outdoors, in heat and coldweather.

Experience Requirements

• Backgroundin hospitality, customer service, luxury retail, or related front-facingroles

Stratton Amenities is an equal opportunity employer. We strongly believediversity and inclusion are essential to making connections in a culture ofservice.