Community Experience Lead

The Gathering Spot; Washington (District of Columbia); On-site; Full time

Job summary

A premier private membership club in Washington seeks a Community Experience Lead to enhance member engagement and oversee exceptional hospitality services. The ideal candidate will create a welcoming atmosphere, foster member relationships, and lead a dedicated Concierge team. This role requires someone who is warm, service-driven, and adept at building community connections. Strong interpersonal skills and leadership qualities are essential for success in this mid-senior level position.

Qualifications

• Exceptional interpersonal skills and warmth.
• Ability to lead and support a team.
• Energized by engaging with people.

Responsibilities

• Create a warm and welcoming environment for members.
• Build strong ongoing relationships with members.
• Lead the Concierge team to deliver exceptional service.

Skills

Warmth and service-driven attitude

Community stewardship

Relationship building

Attention to detail

Exceptional hospitality skills

Job description

Community Experience Lead

The Gathering Spot is a premier private membership club designed for ambitious professionals, creatives, and leaders who value authentic connection and elevated experiences. We’re more than a space—we’re a carefully curated community where meaningful relationships and opportunities flourish.

We’re seeking an exceptionally warm, service‑driven, and community‑mindful Community Experience Lead to be the face of the member experience. As the on‑site connector and hospitality leader, you will drive daily member engagement, build meaningful relationships, and ensure every member feels seen, welcomed, and cared for. This role is ideal for someone energized by people, attentively detail‑oriented, and passionate about delivering a best‑in‑class hospitality experience. The Community Experience Lead will oversee the Concierge team and front‑desk operations, ensuring the club environment consistently reflects our values of connection, service, and excellence. This isn’t about customer service— it’s about community stewardship and creating a home for our members.

What You’ll Do

Member Engagement & Relationship Building

Serve as the primary on‑site presence for members, creating a warm, welcoming environment throughout the club. Build strong, ongoing relationships with members through regular in‑person interaction, proactive outreach, and thoughtful check‑ins via call and text. Become a trusted point of contact for member needs, questions, and requests. Monitor member engagement patterns to anticipate needs and strengthen retention.

Community Experience & Events

Attend and support member events to ensure members feel connected, supported, and included. Welcome new members to the club, introduce them to community touchpoints, and help integrate them into the culture. Collaborate with programming and operations teams on experiences that elevate the on‑site community atmosphere.

Hospitality Leadership & Concierge Oversight

Lead the Concierge team in delivering exceptional front‑desk hospitality, ensuring consistent service standards and a cohesive member experience. Oversee daily front‑of‑house operations to maintain a streamlined, professional, and welcoming environment. Support team training, scheduling, and performance to uphold service excellence across all club touchpoints.

Brand Ambassadorship

Represent The Gathering Spot with authenticity, warmth, and professionalism. Uphold community guidelines and reinforce the cultural values that define the member experience. Act as an advocate and champion for member satisfaction and meaningful connections.

Physical Requirements

• Prolonged periods standing and walking throughout facilities
• Must be able to lift up to 15 pounds at times

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

The Gathering Spot is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.