Head Cashier: Customer Service & Checkout Lead

Lowe's Home Centers, LLC; Toledo (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Lowe's in Toledo, OH is seeking a friendly, reliable associate to deliver exceptional customer service and assist shoppers with locating, selecting, and loading merchandise. You will operate the register, process transactions, and answer questions about products and warranties, while maintaining store standards.

This role emphasizes teamwork, safety compliance, and attentiveness to customers’ needs, with opportunities to help training new staff and support merchandising.

Qualifications

• High school diploma or GED or equivalent years of experience
• Experience with cash handling and basic computer use
• Familiarity with retail technology such as smartphones/tablets
• 1 year retail cashier experience
• Ability to obtain any required sales licensure or registration

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Responds to customer and employee questions, walking them through projects where needed
• Communicates information regarding stock, special orders, features, warranties, and application to customers
• Coaches and trains associates in departmental duties and sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds
• Ensures proper monetary change is provided to front-end associates
• Removes security tags and bags merchandise for customers
• Prepares register area at shift start/end and verifies functionality of registers and scanners
• Inspects returned merchandise for damages

Skills

Customer service

Cashier experience

Retail technology familiarity

Teamwork

Education

High school diploma or GED

Tools

POS system

Barcode scanners

Cash register

Job description

Lowe's in Toledo, OH is seeking a friendly, reliable associate to deliver exceptional customer service and assist shoppers with locating, selecting, and loading merchandise. You will operate the register, process transactions, and answer questions about products and warranties, while maintaining store standards.

This role emphasizes teamwork, safety compliance, and attentiveness to customers’ needs, with opportunities to help training new staff and support merchandising.