HCV Quality Control & Training Specialist

Metropolitan Government of Nashville & Davidson County; Tennessee; On-site; USD 75,000 - 85,000; Full time

Job summary

MDHA in Nashville, TN is seeking a Housing Choice Vouchers Quality Control/Training Analyst to oversee program accuracy, deliver training, and partner with leadership to improve compliance and data integrity.

Responsibilities include quality reviews, staff onboarding, policy interpretation, and development of training for system and process changes within the Rental Assistance Department.

Qualifications

• Bachelors degree in business administration, public administration, social services, education, or related field.
• 5-7 years of progressive experience in quality control, auditing, compliance, training, or closely related work.
• Experience reviewing case files, transactions, or service interactions for accuracy and compliance.
• Experience developing and/or delivering training, coaching, or technical assistance to staff.
• Master’s degree in public administration, business administration, or closely related field; 4-5 years in public housing authority or related programs; LMS experience.

Responsibilities

• Performs ongoing quality control reviews to ensure program compliance and adherence to HUD requirements.
• Participates in internal assessments, audits, and monitoring activities.
• Identifies quality problems, recommends solutions, and supports corrective actions.
• Conducts routine quality control reviews on case files, transactions, and system records.
• Provides supervision and guidance during training for new hires.
• Develops and delivers staff training to implement changes in systems, policies, and procedures.
• Assists in development, testing, and implementation of automated systems used by the department.
• Supports management with analysis, policy interpretation, and written guidance.

Skills

Analytical thinking

Collaboration

Attention to detail

Education

Bachelors degree in business administration or related field

Master's degree in public or business administration

Tools

MS Office

Yardi

Job description

MDHA in Nashville, TN is seeking a Housing Choice Vouchers Quality Control/Training Analyst to oversee program accuracy, deliver training, and partner with leadership to improve compliance and data integrity.

Responsibilities include quality reviews, staff onboarding, policy interpretation, and development of training for system and process changes within the Rental Assistance Department.