Housing Choice Vouchers Quality Control & Training Analyst

Metropolitan Development; Nashville (TN); On-site; USD 75,000 - 81,000; Full time

Job summary

Metropolitan Development Housing Authority (MDHA) is seeking a Housing Choice Voucher Quality Control & Training Analyst in Nashville, TN. The role focuses on monitoring transaction accuracy, identifying trends, and translating findings into effective staff training to strengthen compliance and service delivery.

The position supports the Rental Assistance Department by ensuring core processes are consistent, compliant and resident-focused.

Qualifications

• Bachelor's degree in business, public administration, social services, education or related field and 5–7 years of progressive experience in quality control, auditing, compliance, training or closely related work.
• Experience reviewing case files, transactions or service interactions for accuracy and compliance using checklists or standardized tools.
• Experience developing and/or delivering training, coaching or technical assistance to staff.

Responsibilities

• Performs ongoing quality control reviews to ensure program compliance with policies and HUD regulations; documents findings and follow-up actions.
• Provides supervision and guidance to new hires during training, including onboarding activities and addressing initial personnel matters.
• Reviews federal and state legislation, HUD notices and guidance; analyzes regulations and provides staff training briefs.
• Develops and delivers staff training to implement changes in systems, policies and procedures and creates performance indicators.
• Assists in development, testing and implementation of automated systems and technology used by the department.
• Prepares routine correspondence and written guidance as needed.
• Manages compliance with HUD systems (PIC and EIV) ensuring timely reporting and resolution of discrepancies.
• Collects SEMAP data for compliance and submits MDHA's annual SEMAP certification.

Skills

Quality assurance

Data analysis

Excel proficiency

Yardi software

Communication

Education

Bachelor's degree in business administration, public administration, social services, education or related field

Master's degree in public administration or business administration (preferred)

Tools

Microsoft Office

Yardi

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing Choice Vouchers Quality Control & Training Analyst

Full-time Regular Full-Time Housing Nashville, TN

3 days ago Requisition ID: 1244

Salary Range: $74,557.00 To $81,418.00 Annually

Open Date: September 29,2026

Close Date: October 13,2026

Housing Choice Vouchers Quality Control & Training Analyst

MDHA serves Nashville and Davidson County. The mission of MDHA is to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville.

MDHA employs over 300 staff members, has a budget of $215 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary

The Quality Control/Training Analyst is responsible for monitoring the accuracy and quality of program transactions, identifying trends and errors, and translating those findings into practical training and coaching for staff and the Housing Choice Voucher Program.

The role conducts regular quality reviews, develops and delivers training, and partners with leaders to strengthen compliance, data integrity and customer service. This position supports the Rental Assistance Department by ensuring that core processes are consistent, compliant and resident-focused.

Key Duties and Responsibilities

Quality Control

• Performs ongoing quality control reviews to ensure program compliance and adherence to departmental policies and procedures, HUD regulations and other applicable requirements; documents findings and follow-up actions.
• Participates in internal assessments, audits and monitoring activities as required.
• Identifies quality problems and trends, recommends practical solutions, and supports the implementation of corrective actions.
• Conducts routine quality control reviews of case files, transactions and system records to ensure adherence to agency policies, HUD regulations and other applicable requirements.

Training and Staff Development

• Provides supervision and guidance to new hires during the training period, including coordinating onboarding activities and addressing initial personnel matters.
• Provides facilities training and policy interpretation for applicable local, state and federal housing programs.
• Reviews federal and state legislation, HUD notices and other guidance; analyzes regulations, prepares concise briefs, and provides related staff training.
• Develops and delivers staff training to implement changes in systems, policies and procedures. Where appropriate, develops workload measures and performance indicators to support management decisions.
• Assists in the development, testing and implementation of automated systems and technology solutions used by the department.
• Assists department directors with management, technical and procedural issues. Prepares routine correspondence and written guidance as needed.

Compliance

• Manages departmental compliance with HUD systems, including PIC and EIV, ensuring accurate and timely reporting and resolution of discrepancies.
• Collects and monitors SEMAP data for compliance; prepares and submits MDHA's annual SEMAP certification and supporting documentation.
• Assists in maintaining and updating the Section 8 Administrative Plan and helps develop related policies, procedures and user guides.
• Receives and evaluates reasonable accommodation requests and makes determinations in accordance with applicable laws and agency policies.
• Prepares case files and represents the Agency at hearings when determinations are appealed.

Knowledge, Skills and Abilities Required

• Working knowledge of quality assurance principles, basic audit techniques and performance measurement concepts.
• Ability to interpret and apply policies, procedures and regulatory requirements; housing program or HUD experience is strongly preferred.
• Strong analytical and problem-solving skills, with the ability to recognize patterns, identify root causes and propose practical solutions.
• Strong attention to detail, organization and follow-through in a high-volume, deadline-driven environment.
• Ability to build collaborative working relationships with staff at all levels and support a culture of continuous improvement and accountability.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint and other Microsoft software.
• Familiarity with Yardi.

Education, Experience and Other Requirements

Minimum Qualifications

• Bachelor's degree in business administration, public administration, social services, education or a related field; and
• 5–7 years of progressive experience in quality control, auditing, compliance, training or closely related work, preferably in a housing, public sector or highly regulated environment.
• Experience reviewing case files, transactions or service interactions for accuracy and compliance using checklists or standardized tools.
• Experience developing and/or delivering training, coaching or technical assistance to staff.

Preferred Qualifications

• Master's degree in public administration, business administration or a closely related field from an accredited institution; and
• 4–5 years of progressive direct experience in a public housing authority, Housing Choice Voucher (HCV), public housing, RAD/PBV or similar housing program environment; and
• Formal training or certification in quality assurance, internal auditing, training and development or process improvement; and
• Experience using learning management systems (LMS) or e-learning tools for training delivery and tracking.