HCV Program Manager — Compliance, Leadership & Impact

Raleigh City Housing Authority (NC); Raleigh (NC); On-site; USD 59,000 - 74,000; Full time

Job summary

The Raleigh Housing Authority is seeking a Housing Choice Voucher (HCV) Manager to lead the administration and compliance of the HCV program. This role reports to the Assistant Director of Leased Housing and supervises a team of five specialists, manages budgets, and ensures quality customer service to participants and landlords in accordance with HUD and RHA policies.

The ideal candidate will have a Bachelor's degree, at least six years in subsidized housing or property management, plus strong

Qualifications

• Bachelor's degree in public administration or related field is required.
• Minimum six years in subsidized housing or property management.
• Five years of HCV management experience preferred.
• Knowledge of Fair Housing laws, HUD and related regulations.
• Experience using YARDI software is preferred.

Responsibilities

• Lead daily operations of the HCV Program in compliance with HUD and RHA requirements.
• Conduct quality control audits to ensure compliance with Administrative Plan and HUD regulations.
• Ensure accurate recordkeeping across the program.
• Supervise, train, and mentor HCV staff.
• Resolve complex participant and landlord issues pertaining to rental assistance.
• Serve as backup for intake, annual recertifications, interim adjustments and inspections.
• Assist with HUD submissions and internal reports for the voucher program.
• Assist with budget development.
• Assist with development and revisions to policies and procedures for voucher programs.
• Build and maintain strong relationships with landlords, participants, and partners.
• Promote and provide excellent customer service.
• Demonstrate sound management principles.

Skills

Leadership

Communication

Organizational skills

Regulatory compliance

Office 365 / Microsoft Office

Education

Bachelor's degree in Public Administration, Business Administration, Planning, Social Work, or related field

Tools

YARDI software

Microsoft Office Suite

Job description

The Raleigh Housing Authority is seeking a Housing Choice Voucher (HCV) Manager to lead the administration and compliance of the HCV program. This role reports to the Assistant Director of Leased Housing and supervises a team of five specialists, manages budgets, and ensures quality customer service to participants and landlords in accordance with HUD and RHA policies.

The ideal candidate will have a Bachelor's degree, at least six years in subsidized housing or property management, plus strong