HCV Program Manager — Compliance, Leadership & Impact

Raleigh City Housing Authority (NC); Raleigh (NC); On-site; USD 59,000 - 74,000; Full time

Job summary

The Raleigh Housing Authority is seeking a Housing Choice Voucher (HCV) Manager to lead the administration and compliance of the HCV program. This role reports to the Assistant Director of Leased Housing and supervises a team of five specialists, manages budgets, and ensures quality customer service to participants and landlords in accordance with HUD and RHA policies.

The ideal candidate will have a Bachelor's degree, at least six years in subsidized housing or property management, plus strong

Qualifications

• Bachelor's degree in public administration or related field is required.
• Minimum six years in subsidized housing or property management.
• Five years of HCV management experience preferred.
• Knowledge of Fair Housing laws, HUD and related regulations.
• Experience using YARDI software is preferred.

Responsibilities

• Lead daily operations of the HCV Program in compliance with HUD and RHA requirements.
• Conduct quality control audits to ensure compliance with Administrative Plan and HUD regulations.
• Ensure accurate recordkeeping across the program.
• Supervise, train, and mentor HCV staff.
• Resolve complex participant and landlord issues pertaining to rental assistance.
• Serve as backup for intake, annual recertifications, interim adjustments and inspections.
• Assist with HUD submissions and internal reports for the voucher program.
• Assist with budget development.
• Assist with development and revisions to policies and procedures for voucher programs.
• Build and maintain strong relationships with landlords, participants, and partners.
• Promote and provide excellent customer service.
• Demonstrate sound management principles.

Skills

Leadership

Communication

Organizational skills

Regulatory compliance

Office 365 / Microsoft Office

Education

Bachelor's degree in Public Administration, Business Administration, Planning, Social Work, or related field

Tools

YARDI software

Microsoft Office Suite

Job description

Housing Choice Voucher (HCV) Manager

Expected Hiring Range: $58,741.16 - $73,656.97

The Raleigh Housing Authority team is recruiting for a few new members eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with RHA!

GENERAL DESCRIPTION

The Housing Choice Voucher (HCV) Manager is responsible for leading the administration and compliance of the Housing Choice Voucher Program in accordance with HUD regulations and Raleigh Housing Authority policies. Reporting to the Assistant Director of Leased Housing, this role ensures efficient program operations, regulatory compliance adherence to all federal, state, and local requirements, and high-quality customer service.

The HCV Manager supervises a team of five HCV Specialists, supports budget preparation, conducts quality control audits, and implements strategies to maintain program integrity and performance. This position requires strong organizational skills, attention to detail and the ability to work with a diverse group of program participants.

Job Duties include:

• Lead daily operations of the HCV Program in compliance with HUD and RHA requirements
• Conduct quality control audits to ensure compliance with RHA’s Administrative Plan and HUD regulations.
• Ensure accurate recordkeeping.
• Supervise, train, and mentor HCV staff
• Resolve complex participant and landlord issues pertaining to the rental assistance programs
• Serves as backup for program functions, including intake, annual recertifications, interim income adjustments, move-ins, inspections, etc.
• Assist with preparing HUD and internal reports and other documents for the voucher rental assistance program.
• Assist with budget development
• Assist with the development and revisions to policies and procedures applicable to the voucher rental assistance programs in accordance with federal regulations and RHA policies.
• Build and maintain strong relationships with landlords, participants, and community partners
• Promote and provide excellent customer service.
• Demonstrates sound management principles.

SPECIAL REQUIREMENTS

• A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required.
• Housing Choice Voucher (HCV) Specialist Certification (Nan McKay, or NAHRO)

DESIRABLE EDUCATION AND TRAINING

• Bachelor’s degree in Public Administration, Business Administration, Planning, Social Work, or related field from an accredited college or university.
• Minimum six (6) years of experience in subsidized housing or property management
• Five (5) years of HCV management experience in a public housing authority preferred
• Knowledge of Fair Housing laws, HUD and other Federal, State, and local regulations related to the housing choice voucher operation of a public housing authority and nonprofit organization.
• Experience using YARDI software is preferred.
• Excellent leadership, communication, and organizational skills.
• Proficiency in Microsoft Office Suite.