HCV Participant Engagement Navigator

Jimmy Jazz; Minneapolis (MN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Minneapolis Public Housing Authority (MPHA) is seeking an Administrative Assistant to coordinate the daily operations of the Housing Choice Voucher (HCV) program and MPHA’s main lobby. You will handle clerical tasks, data entry, and serve as the frontline contact for participants and partners.

The role requires a high school diploma and at least two years of customer service/administrative experience, with proficiency in MS Word, Excel, and Outlook.

Qualifications

• High School Diploma or GED required with at least 2 years of general customer service and administrative experience.
• Strong computer skills (MS Word, Excel, Outlook) and ability to learn new software as needed.

Responsibilities

• Coordinate daily administrative operations for the Housing Choice Voucher (HCV) program and lobby.
• Provide clerical support and serve as a liaison with participants, owners, and staff.
• Greet visitors, route inquiries, and manage lobby tracking and call center communications.
• Assist with mail, scans, and processing workflows for HCV cases.
• Maintain filing, scheduling, and data entry accuracy, and support department staff as needed.

Skills

Customer service

Administrative support

Windows OS

Education

High school

Tools

MS Word

Excel

Outlook

Job description

Minneapolis Public Housing Authority (MPHA) is seeking an Administrative Assistant to coordinate the daily operations of the Housing Choice Voucher (HCV) program and MPHA’s main lobby. You will handle clerical tasks, data entry, and serve as the frontline contact for participants and partners.

The role requires a high school diploma and at least two years of customer service/administrative experience, with proficiency in MS Word, Excel, and Outlook.