Office Specialist II

Cincinnati Metropolitan Housing Authority; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cincinnati Metropolitan Housing Authority is seeking an organized, customer-focused Office Specialist II to support the Housing Choice Voucher program. The role emphasizes accurate record keeping, data entry, and responsive service to participants, landlords, and CMHA staff.

The position requires strong communication, confidentiality, and the ability to manage multiple tasks while meeting deadlines, all in alignment with CMHA's Gold Standards.

Qualifications

• High school diploma or equivalent required; related administrative experience preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office, including Word and Excel.
• Ability to type 55 WPM.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to manage multiple tasks while meeting deadlines.

Responsibilities

• Prepare correspondence, reports, and program documents.
• Enter and maintain accurate data in agency systems.
• Assist with processing participant and owner information.
• Support rent reasonableness reviews and unit setup activities.
• Schedule appointments and assist with recertifications and briefings.
• Manage mailings, filing, scanning, and document tracking.
• Conduct unit and owner background checks.
• Provide lobby coverage and respond to inquiries by phone, online, and in person.
• Deliver outstanding customer service in accordance with CMHA's Gold Standards.
• Support departmental operations and special projects as assigned.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Confidentiality

Judgment

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Make a Difference In Your Community

CMHA is seeking a detail-oriented, customer-focused professional to support the Housing Choice Voucher (HCV) Program. The Office Specialist II (HCV) plays an important role in providing quality housing services while demonstrating CMHA's core values of Respect, Accuracy, Timeliness, Integrity, Accountability, Initiative, Creativity, Excellence, Value, Quality, and Professionalism.

Position Summary

The Housing Choice Voucher Program Assistant provides administrative and clerical support to ensure the efficient operation of the HCV Program. The successful candidate will deliver exceptional customer service, maintain accurate records, support program compliance, and assist participants, landlords, and agency staff.

Key Responsibilities

• Prepare correspondence, reports, and program documents.
• Enter and maintain accurate data in agency systems.
• Assist with processing participant and owner information.
• Support rent reasonableness reviews and unit setup activities.
• Schedule appointments and assist with recertifications and briefings
• Manage mailings, filing, scanning, and document tracking.
• Conduct unit and owner background checks.
• Provide lobby coverage and respond to inquiries by phone, online, and in person.
• Deliver outstanding customer service in accordance with CMHA's Gold Standards.
• Support departmental operations and special projects as assigned.

Qualifications

• High school diploma or equivalent required; related administrative experience preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office, including Word and Excel.
• Ability to type 55 WPM.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to manage multiple tasks while meeting deadlines.

What We Are Looking For

A team member who:

• Treats everyone with respect and professionalism.
• Demonstrates integrity, accountability, and reliability.
• Produces accurate, high-quality work.
• Takes initiative and seeks continuous improvement.
• Values teamwork, customer service, and excellence.

Equal Opportunity Employer/ Equal Housing Opportunities.