HCV Participant Relations & Operations Supervisor

Columbus Metropolitan Housing Authority.; Columbus (OH); On-site; USD 68,000 - 71,000; Full time

Job summary

Columbus Metropolitan Housing Authority is seeking a Participant Relations & Operations Supervisor in Columbus, OH. The role leads a team within the Housing Choice Voucher program, ensuring high performance, regulatory compliance, and excellent participant service. The supervisor guides P.R.O.

Agents, focusing on outcomes, accuracy, and timely responses. The position requires a Bachelor's degree in a related field and strong leadership, training, and communication skills.

Qualifications

• Bachelor’s degree from an accredited college or university in Business Administration, Sociology, Public Administration, or a related field.
• Experience supervising teams in public housing or related programs.

Responsibilities

• Leadership and Team Management: Supervise, mentor, and develop the P.R.O. Agents, ensuring comprehensive knowledge and effective execution of all aspects of the HCV program.
• Performance Management: Oversee the team’s adherence to established performance metrics, focusing on accuracy and efficiency in participant relations and outcomes.
• Quality Assurance and Compliance: Ensure strict compliance with HUD and CMHA regulations, maintaining high standards of service delivery and documentation accuracy.
• Training and Professional Development: Implement ongoing training and development programs to enhance team skills and knowledge in the HCV program.
• Operational Efficiency: Develop strategies to enhance operational efficiency and service quality, adopting best practices.
• Customer Service Excellence: Uphold exemplary customer service standards, managing participant feedback and concerns effectively.
• Reporting and Compliance: Manage thorough audit preparations, respond to findings, and maintain accurate reporting on team activities and outcomes.
• Conflict Resolution: Provide expert guidance and support in resolving complex issues, ensuring effective problem resolution within the team and in external interactions.
• Strategic Input: Contribute to the strategic development of the HCV program, aligning team operations with organizational goals.
• High-Stakes Decision Making: Make crucial decisions under pressure, balancing participant needs with program requirements.
• Time-Sensitive Tasks: Overseeing time-sensitive processes and ensuring deadlines are met without quality loss.
• Complex Problem Solving: Regularly address complex issues requiring nuanced problem-solving.
• Regulatory Changes: Stay abreast of HUD and CMHA regulation changes and adapt accordingly.
• Diverse Team Dynamics: Manage a diverse team with varying needs, ensuring support and productivity.
• Balancing Multiple Responsibilities: Handle operational management, supervision, and strategy.

Skills

Leadership

Team management

Customer service

Education

Bachelor's degree in Business Administration, Sociology, Public Administration, or related field

Tools

OnBase

SharePoint

OnCue

Dynamics

US Bank Software

Affordablehousing.com

ADP

Adobe Reader

Job description

Columbus Metropolitan Housing Authority is seeking a Participant Relations & Operations Supervisor in Columbus, OH. The role leads a team within the Housing Choice Voucher program, ensuring high performance, regulatory compliance, and excellent participant service. The supervisor guides P.R.O.

Agents, focusing on outcomes, accuracy, and timely responses. The position requires a Bachelor's degree in a related field and strong leadership, training, and communication skills.