HCM Payroll Program Lead

Prismhr Hire; Duluth (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Vensure Employer Solutions in Duluth, GA is seeking a Payroll Manager to lead a pod of payroll specialists delivering top-tier client support and ensuring successful payroll processing.

You will drive client retention, monitor performance metrics, promote product adoption, and collaborate with Client Relations to manage contracts and quarter/year-end milestones. The role requires strong leadership, analytical skills, and a hands-on approach in a fast-paced environment.

Qualifications

• Proven experience in customer service and payroll support.
• Experience leading a team and driving client success metrics.
• Strong proficiency in MS Office and payroll software.

Responsibilities

• Drive client retention and loyalty by ensuring the team operates effectively.
• Monitor team performance metrics (CSAT, SLA, tickets) and initiate improvements.
• Ensure client readiness for quarter-end and year-end payroll milestones.
• Promote product adoption and client engagement with Client Relations teams.
• Serve as escalation point to improve client experience.

Skills

Customer service

Team leadership

Payroll processing

Analytical thinking

MS Office

Communication

Education

High school diploma or related experience

Tools

Microsoft Outlook

Teams

Excel

PowerPoint

Job description

Vensure Employer Solutions in Duluth, GA is seeking a Payroll Manager to lead a pod of payroll specialists delivering top-tier client support and ensuring successful payroll processing.

You will drive client retention, monitor performance metrics, promote product adoption, and collaborate with Client Relations to manage contracts and quarter/year-end milestones. The role requires strong leadership, analytical skills, and a hands-on approach in a fast-paced environment.