HCM Client Success Manager

CBIZ; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

CBIZ is seeking a Client Service Account Manager to provide exceptional client service and technical support for Centrally HR products. You will be the primary contact for clients, assisting with system navigation, troubleshooting, and ensuring smooth operation of software solutions.

The role emphasizes proactive problem solving, strong communication, and ownership of client success. Ideal candidates have 3+ years in payroll or HR software support, with prior experience in client service or

Qualifications

• Minimum 3 years of experience in industry or related field.
• Strong communication skills both oral and written.
• Experience in client service, account management, or system integration preferred.

Responsibilities

• Manage day-to-day services for an assigned block of accounts under supervision.
• Provide account management and technical support for UKG products.
• Collaborate with teams to ensure consistent service delivery and client satisfaction.
• Troubleshoot client issues and communicate solutions clearly and proactively.
• Lead client meetings and check-ins to drive client success and opportunities.

Skills

Client service

Account management

Strong communication

Travel readiness

Education

Bachelor's Degree

High School Diploma or GED

Tools

UKG Ready Talent

HRIS

Job description

CBIZ is seeking a Client Service Account Manager to provide exceptional client service and technical support for Centrally HR products. You will be the primary contact for clients, assisting with system navigation, troubleshooting, and ensuring smooth operation of software solutions.

The role emphasizes proactive problem solving, strong communication, and ownership of client success. Ideal candidates have 3+ years in payroll or HR software support, with prior experience in client service or