HCM Benefits Specialist: Flexible & Growth-Focused

Insperity; Kennesaw (GA); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Top-tier health, dental, vision

Wellness programs

Volunteer hours

Job summary

Insperity in the United States is seeking a Benefits Communications Specialist responsible for producing, maintaining and distributing benefits communications documents and related training. You will also provide guidance to IT for HCM system maintenance and vendor integrations, and liaise with TES leadership to ensure timely client benefits enrollment and ACA reporting.

The role requires strong SME knowledge of Insperity Insurance Services offerings, a robust customer service orientation, and

Qualifications

• High School Diploma or equivalent is required. Bachelor's Degree in related field is preferred.
• One to three years of experience in benefits administration, benefits or related field(s) is preferred.
• Ability to communicate and present ideas effectively, clearly and concisely, orally and in writing, with excellent English, grammar, spelling, vocabulary, punctuation, composition and proofreading skills.
• Ability to use available / appropriate software to create communications collateral, including imposed booklets, PowerPoint presentations, complex charts and forms using Word, and interactive, hyperlinked PDFs using Adobe Acrobat.
• In-depth knowledge of health and welfare benefits products.
• Ability to understand and communicate multiple business functions and complex employee benefits and health and welfare insurance concepts and products in clear, concise, plain English.
• Understands and correctly applies elements of style and graphic standards.
• Ability to plan, organize, prioritize and coordinate multi-faceted projects, and organize workflow under narrow time limitations.
• Experience with print, fulfillment and other vendor relationships to coordinate and produce complex communications projects from start to finish.
• Analytical problem solving, with ability to draw appropriate conclusions from information and research, and able to implement solutions effectively. Able to command control of a problem and organize resources and knowledge to attain solutions in an efficient and effective manner.
• Strategic, intuitive, creative thinker who applies knowledge to develop and maintain complex benefits communications and process improvements.
• Strong customer service attitude and effective teamwork skills.

Responsibilities

• Onboard clients to vendors including benefit plan setups and training.
• Develops processes and procedures to support TES clients.
• Provides benefits administration support for clients and internal Insperity service teams.
• Provides timely operational communications and training for internal teams and clients, including the maintenance and dissemination of health and welfare benefits content.
• Maintains expertise of TES product offerings and stays abreast of plan changes.
• Takes on Subject Matter Expert role for the benefits administration services provided through vendors and Insperity and identifies feature enhancements required and communicates to the internal and external vendor.
• Works with TES to ensure timely communication of training materials related to new benefits offerings, plan and/or product changes.
• Monitors and analyzes online enrollment, orientations and knowledge management functions (among others) in order to assess need(s) for new or modified internal staff training and client/employee communications regarding benefits products or administrative issues.
• Ensures all client and quality requirements are satisfied for benefits administration and that internal insurance products adhere to the traditional payroll bundle offering.
• Develops an in-depth understanding of the client's business problems, practices, challenges and requirements within the context of benefits administration and payroll system integrations.
• Provides feedback to marketing, operations, and TES leadership regarding market competitive and product/service requirements.

Job description

Insperity in the United States is seeking a Benefits Communications Specialist responsible for producing, maintaining and distributing benefits communications documents and related training. You will also provide guidance to IT for HCM system maintenance and vendor integrations, and liaise with TES leadership to ensure timely client benefits enrollment and ACA reporting.

The role requires strong SME knowledge of Insperity Insurance Services offerings, a robust customer service orientation, and