HCM Payroll Specialist II

Insperity; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Insperity is seeking a Payroll Specialist I to create a premium experience for customers through timely onboarding of new clients, ongoing payroll support, and issue resolution. You will troubleshoot, educate clients, build relationships, and demonstrate depth of care in the Insperity partnership.

This role emphasizes service, teamwork, and basic software proficiency for client support. The position requires a High School Diploma or equivalent, 1–2 years in payroll service operations, and strong

Qualifications

• High School Diploma or equivalent; Bachelor’s Degree preferred.
• 1–2 years of payroll service bureau operations experience.
• Customer service skills in a team environment.
• Excellent verbal and written communication with all levels of the organization.
• Manages resources to budget and identifies staffing needs.
• Broad exposure to HR disciplines and impact on payroll, benefits, taxation, and employment documentation.
• Proficient in concise presentations to a broad audience.
• Proficient use of Microsoft Office and ability to learn other applications.

Responsibilities

• Adheres to existing customer-centric processes and procedures delivering premium service.
• Responds timely to customer requests.
• Collects new customer data, reconciles wage detail and processes initial payrolls timely where required.
• Leverages internal resources to provide exceptional client service, meets deadlines and informs stakeholders of resolution status.
• Maintains schedule flexibility to accommodate clients’ needs.
• Sets high standards of performance and accountability for self and others.
• Escalates complex client issues and follows through to resolution with appropriate communication.
• Supports processes to ensure SOC-1 compliance.
• Adheres to scalable processes to support rapid growth with high quality.

Skills

Customer service

Teamwork

Microsoft Office

Communication

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Payroll software basics

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for creating a “Premium” experience for customers through timely transition of new customers, support of existing customers, and support of payroll processing. This role troubleshoots situations, educates the clients, develops relationships, and creates the environment to demonstrate the depth, breadth and level of care that creates value in the Insperity relationship. The HCM Payroll Specialist I provides support to clients, focusing on customer service, core competencies in teamwork and basic competency of software system required for client support.

Responsibilities

• Adheres to existing customer centric processes and procedures that drive delivery of premium service.
• Responds timely to customer requests.
• Collects new customer data timely, reconciles wage detail and processes initial payrolls timely where required.
• Leverages internal resources to provide exceptional client service, meets deadlines and keeps stakeholders informed of resolution status.
• Maintains flexibility in schedule to accommodate clients’ needs.
• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks in a timely manner; self-imposing standards of excellence rather than having standards imposed.
• Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties. Adjusts effectively while working with different clients who have different structures, processes, requirements, or cultures.
• Supports processes and procedures to ensure integrity and accountability for SOC-1 compliance.
• Adheres to processes and procedures that are scalable to support rapid growth with high quality.

Qualifications

• High School Diploma or equivalent is required. Bachelor’s Degree is preferred.
• One to two years of experience in payroll service bureau operations supporting customers is required.
• Customer service skills in a team environment.
• Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment.
• Manages resources to budget and identifies and fulfills staffing needs.
• Broad based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.
• Proficient in design and delivery of concise and clear presentations to a broad audience.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.