Hazmat Compliance & Customer Support Specialist

Landstar; Jacksonville (FL); On-site; USD 48,000 - 68,000; Full time

Job summary

Landstar is seeking a Materials Customer Support Specialist onsite in Jacksonville to help Owner Operators, customers, Landstar Agents, and shippers navigate hazmat regulations. You will review shipping documentation, investigate compliance issues, provide guidance and coaching, and assist with required training to ensure regulatory requirements are met.

Ideal candidates thrive in a fast-paced, high-volume environment and communicate clearly while balancing empathy with policy adherence; strong

Qualifications

• High School Diploma or equivalent.
• 1 year administrative customer support.
• 6 months experience in regulatory compliance or safety.
• 6 months transportation experience.
• 6 months customer support contact center or helpdesk experience.

Responsibilities

• Review hazmat shipping papers for required entries per regulations.
• Identify root causes of hazmat violations on shipments and inspections.
• Counsel internal/external customers to resolve non-compliance issues.
• Monitor compliance with company requirements and regulations.
• Assist internal/external customers with online training.
• Compose and submit challenges for incorrect violations on roadside inspections.
• Notify trainees of hazmat training due dates and follow up.
• Notate Hazmat Helpline calls and counseling.
• Other duties as assigned.

Skills

Hazmat regulations

Compliance coaching

Customer support

Problem solving

Attention to detail

Communication skills

Multitasking

Training support

Education

High School Diploma or equivalent

Job description

Landstar is seeking a Materials Customer Support Specialist onsite in Jacksonville to help Owner Operators, customers, Landstar Agents, and shippers navigate hazmat regulations. You will review shipping documentation, investigate compliance issues, provide guidance and coaching, and assist with required training to ensure regulatory requirements are met.

Ideal candidates thrive in a fast-paced, high-volume environment and communicate clearly while balancing empathy with policy adherence; strong