Materials Customer Support Specialist

Landstar System Holdings, Inc.; Jacksonville (FL); On-site; USD 25,000 - 31,000; Full time

Job summary

Landstar Transportation Logistics in Jacksonville, FL is seeking a Materials Customer Support Specialist to help owner-operators, customers, and agents navigate hazmat regulations and ensure document compliance. You will review shipping papers, provide guidance, and support training in a fast-paced setting.

The role requires strong problem-solving, attention to detail, and clear communication while juggling multiple priorities.

Qualifications

• High School Diploma or equivalent.
• 1 year administrative customer support.

Responsibilities

• Review and research hazmat shipping papers for required entries, per regulations.
• Identify root cause of hazmat violations on shipments, papers, and DOT roadside inspections.
• Resolve hazmat non-compliance issues by counseling internal/external customers.
• Monitor and follow-up to ensure compliance with company requirements and regulations.
• Assist internal/external customers with online training.
• Compose and submit challenges for incorrect violations issued on roadside inspections.
• Notify trainees of re-current hazmat training due dates and follow up.
• Notate Hazmat Helpline calls and counseling.

Skills

Verbal communication

Multitasking

Attention to detail

Customer service

Regulatory compliance

Education

High School Diploma or equivalent

Job description

Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America

Job Description

Posted Tuesday, August 25, 2026 at 5:00 AM

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Schedule: Monday–Friday 9am-6pm

Salary:$18.28 - $22.86 based on experience

What work will you perform?

As a Materials Customer Support Specialist, you'll serve as a trusted resource for Owner Operators (Business Capacity Owners), customers, Landstar Agents, and shippers by helping them navigate hazardous materials regulations and maintain compliance. You'll review shipping documentation, investigate compliance issues, provide guidance and coaching, assist with required training, and follow up to ensure regulatory requirements are met. Success in this role requires strong problem-solving skills, attention to detail, and the ability to communicate complex information clearly while managing multiple priorities in a fast-paced environment. Individuals with compliance and/or regulatory experience across different industries are encouraged to apply as well as those with other experience as outlined below.

• Review and research hazardous material shipping papers for required entries, per regulations
• Identify root cause of hazmat violations on hazardous material shipments, shipping papers, and DOT roadside inspections
• Resolve hazardous material non-compliance issues by counseling internal/external customers including, but not limited to owner operators, shippers, bill to customers, agents and their staff in an effective and professional manner
• Monitor and follow-up to ensure compliance with company requirements and regulations
• Assist internal/external customers with online training
• Compose and submit challenges for incorrect violations issued on roadside inspections
• Notify trainees of re-current hazmat training due dates and follow up
• Notate Hazmat Helpline calls and counseling
• Other duties as assigned

Required Minimum Experience and Education:

• High School Diploma or equivalent.
• 1 year administrative customer support

Preferred Experience and Education:

• 6 months experience in regulatory compliance or safety
• 6 months customer support contact center or helpdesk experience

Knowledge, Skills, and Abilities:

• Ability to provide guidance, coaching, and counseling to customers while balancing empathy with adherence to company policies and procedures
• Proven ability to thrive in a fast-paced, high-volume environment while maintaining accuracy, efficiency, and attention to detail.
• Exceptional verbal communication skills with the ability to build rapport and maintain professionalism in every customer interaction.
• Strong organizational and time management skills with the ability to prioritize competing tasks and manage frequent interruptions.
• Ability to communicate effectively with individuals from diverse backgrounds, personalities, and cultures, including understanding a variety of regional and international accents.
• Strong multitasking skills with the ability to navigate multiple systems, websites, portals, and software applications while engaging with customers over the phone.
• Demonstrated ability to remain calm, patient, and professional when handling challenging, emotional, or difficult conversations.
• Strong organizational and time management skills with the ability to prioritize competing tasks and manage frequent interruptions.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [e-mail] .

Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America