Hazardous Waste Customer Fulfillment Specialist

Veoliaenvironnementsa; Baytown (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Job summary

Veoliaenvironnementsa is seeking a customer fulfillment lead who quarterback the end-to-end service cycle from order through billing, focusing on hazardous waste solutions. You will own communications, coordinate with internal teams, and ensure EPA, RCRA, DOT, and OSHA compliance while maintaining a strong customer relationship.

The role emphasizes accuracy, collaboration, and proactive handling of service requests, price book updates, and invoicing support, with occasional travel for

Qualifications

• Demonstrable experience in customer service/fulfillment.
• Experience of waste management and disposal.
• Preferred degree or equivalent experience in science, mathematics, or business.

Responsibilities

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by quarterbacking all aspects of the customer service cycle.
• Own the communication for all aspects of customer service.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
• Create new Waste Information Profiles (WIPs) in adherence to EPA and RCRA regulations and select appropriate approvals codes based on facility capabilities.
• Coordinate with the customer to obtain all required information for service requests to maintain EPA, RCRA, DOT and OSHA compliance requirements.
• Create accurate and detailed Jobs/Tickets, ensuring all necessary information is communicated to operations and Billing Coordinator.
• Provide support for quoting new service code categories (including surcharges) for customers.
• Review and manage all ticket errors after Holding Tank conversion, including coordinating with internal Veolia resources on any ticket errors caused due to price book setup.
• Work with the Contract Control group and territory Account Manager to update customer price books accordingly.
• Coordinate with branch operations team and disposal facilities to schedule requests and communicate the scheduled date to the customer once confirmed.
• Work with Billing Coordinator on invoicing for customer jobs, collecting and reviewing supporting documents.

Skills

Customer relationship

Customer needs focus

Waste management knowledge

Attention to detail

Organized/process driven

Cross-functional collaboration

Verbal and written communication

Travel availability

Education

Science/Math/Business background

High School Diploma

Job description

Veoliaenvironnementsa is seeking a customer fulfillment lead who quarterback the end-to-end service cycle from order through billing, focusing on hazardous waste solutions. You will own communications, coordinate with internal teams, and ensure EPA, RCRA, DOT, and OSHA compliance while maintaining a strong customer relationship.

The role emphasizes accuracy, collaboration, and proactive handling of service requests, price book updates, and invoicing support, with occasional travel for