Harley-Davidson Dealership Service Advisor

Grand Canyon Resort Corporation; Bellemont (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Grand Canyon Resort Corporation in Bellemont, AZ, seeks a motivated Service Advisor to join our automotive team. You will greet customers, document vehicle issues, coordinate repairs, provide cost estimates, and ensure satisfaction in a fast-paced Harley-Davidson environment.

This role emphasizes strong communication, organizational skills, and ability to explain technical details to customers. A background in automotive service, cash handling, and a clean driving record are preferred.

Qualifications

• Experience in the automotive industry is required.
• Must be highly organized and take responsibility.
• Strong mechanical knowledge of vehicle systems.
• Excellent customer service with rapport-building skills.
• Ability to explain technical information to non-technical customers.
• Proficient in cash handling.
• Familiarity with Harley-Davidson and related brands preferred.
• Detail-oriented with strong organizational skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen to customer concerns and accurately document their vehicle’s issues
• Schedule appointments for vehicle repairs and maintenance
• Provide cost estimates for repairs and obtain customer approval
• Coordinate with service technicians to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles
• Upsell additional services or products that may benefit the customer
• Process customer warranty and obtain authorization before beginning repairs
• Process payments and handle cash transactions
• Maintain accurate records of all service transactions, and customer communications.

Skills

Automotive industry experience

Mechanical knowledge

Customer service skills

Communication with non-technical

Cash handling

Harley-Davidson familiarity

Detail oriented

Organizational skills

Job description

Salary Range: $15.50 per hours plus commission (commission based) competitive commission

Job Summary

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for Harley-Davidson and enjoy working in a fast-paced environment, we want to hear from you.

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen to customer concerns and accurately document their vehicle’s issues
• Schedule appointments for vehicle repairs and maintenance
• Provide cost estimates for repairs and obtain customer approval
• Coordinate with service technicians to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles
• Upsell additional services or products that may benefit the customer
• Process customer warranty and obtain authorization before beginning repairs
• Process payments and handle cash transactions
• Maintain accurate records of all service transactions, and customer communications.

Requirements

• Previous experience in the automotive industry
• Must be super organized and take responsibility
• Strong mechanical knowledge and understanding of vehicle systems
• Excellent customer service skills with the ability to build rapport with customers
• Ability to effectively communicate technical information to non-technical individuals
• Proficient in cash handling procedures
• Familiarity with BMW, Harley-Davidson, and Indian preferred.
• Knowledge of TalonEs.
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously without excuses
• Drug test and background check will be done - No felons !
• Must have clean driving record.
• Minimum 40 hours per week - regular overtime required

We offer competitive pay and benefits package for our Service Advisors. Join our team today and be part of a dynamic and growing company.