Service Advisor

Tedbritt; Virginia (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Paid Sick Leave, Vacation, and Holidays

Employee discounts on Harley-Davidson motorcycles, parts, and apparel

Job summary

Tedbritt in Virginia, Minnesota, is looking for a full-time Service Advisor to support service customers with their Harley-Davidson needs. You will greet customers, prepare repair orders, and coordinate with technicians for efficient service.

The ideal candidate has a high school diploma (or equivalent), prefers experience in motorcycle or automotive service, and must possess a valid driver’s license and motorcycle endorsement. Competitive pay plus benefits and performance incentives are offered.

Qualifications

• Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.
• Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).
• Professional appearance and a passion for Harley-Davidson motorcycles.

Responsibilities

• Greet and assist service customers in a friendly, professional manner.
• Prepare repair orders and communicate repair details clearly.
• Coordinate with technicians to ensure accurate and efficient repairs.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Technical proficiency

Education

High school diploma or equivalent

Technical or business degree

Tools

Dealership management systems (Talon, CDK)

Microsoft Office

Job description

Description

Responsibilities

• Greet and assist service customers in a friendly, professional manner.
• Prepare repair orders and communicate repair details clearly.
• Coordinate with technicians to ensure accurate and efficient repairs.
• Maintain regular contact with customers during service visits.
• Promote additional services and accessories that enhance the Harley-Davidson experience.

Qualifications

• High school diploma or equivalent required; technical or business degree preferred.
• Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).
• Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.
• Excellent customer service, communication, and organizational skills.
• Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office.
• Ability to handle multiple tasks and remain calm in a fast-paced environment.
• Strong attention to detail and a commitment to quality service.
• Professional appearance and a passion for Harley-Davidson motorcycles.
• Valid driver’s license and motorcycle endorsement required.

Compensation & Benefits

• Competitive hourly pay plus performance incentives
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Employee discounts on Harley-Davidson motorcycles, parts, and apparel
• Ongoing Harley-Davidson service training and certification opportunities

Schedule

Full-time, including weekends and occasional evenings as required.

ADA Essential Duties

• Ability to stand, walk, and move around the dealership for extended periods.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to communicate clearly in person, on the phone, and electronically.
• Ability to push or maneuver motorcycles (with assistance).
• Maintain regular and predictable attendance.