Harley-Davidson Dealership Service Advisor

Grand Canyon Harley Davidson; Bellemont (AZ); On-site; USD 17,616 - 25,089; Full time

Job summary

Grand Canyon Harley Davidson is seeking a highly motivated Service Advisor to provide exceptional customer service and coordinate vehicle repairs in Bellemont, Arizona. The ideal candidate possesses strong mechanical knowledge, excels in customer interactions, and is organized. Join a dynamic team that offers competitive pay and a comprehensive benefits package. Previous automotive experience is required. Work 40 hours a week with regular overtime. Apply now to be part of this exciting environment.

Qualifications

• Previous experience in the automotive industry.
• Strong mechanical knowledge and understanding of vehicle systems.
• Excellent customer service skills with the ability to build rapport.

Responsibilities

• Greet customers and provide a warm welcome.
• Schedule appointments for vehicle repairs and maintenance.
• Communicate with customers regarding the status of their vehicles.

Skills

Customer service skills

Organizational skills

Mechanical knowledge

Tools

TalonEs

Job description

Salary Range

Salary Range: $15.50 per hour plus commission (commission based) competitive commission

Job Summary

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for Harley-Davidson and enjoy working in a fast-paced environment, we want to hear from you.

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen to customer concerns and accurately document their vehicle’s issues
• Schedule appointments for vehicle repairs and maintenance
• Provide cost estimates for repairs and obtain customer approval
• Coordinate with service technicians to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles
• Upsell additional services or products that may benefit the customer
• Process customer warranty and obtain authorization before beginning repairs
• Process payments and handle cash transactions
• Maintain accurate records of all service transactions, and customer communications.

Requirements

• Previous experience in the automotive industry
• Must be super organized and take responsibility
• Strong mechanical knowledge and understanding of vehicle systems
• Excellent customer service skills with the ability to build rapport with customers
• Ability to effectively communicate technical information to non-technical individuals
• Proficient in cash handling procedures
• Familiarity with BMW, Harley-Davidson, and Indian preferred.
• Knowledge of TalonEs.
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously without excuses

Additional

• Drug test and background check will be done - No felons !
• Must have clean driving record.
• Minimum 40 hours per week - regular overtime required

Benefits

We offer competitive pay and benefits package for our Service Advisors. Join our team today and be part of a dynamic and growing company.