Harley-Davidson Service Advisor

Legends Harley-Davidson; Arizona; On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Legends Harley-Davidson in Arizona is looking for a motivated Service Advisor who excels in customer service. In this role, you will greet customers, document vehicle concerns, and schedule maintenance appointments.

You will need strong mechanical knowledge, organizational skills, and the ability to effectively communicate with clients. Join us for a rewarding career with great pay and benefits in a fast-paced environment!

Qualifications

• Previous experience in the automotive industry.
• Ability to effectively communicate technical information to non-technical individuals.
• Familiarity with BMW, Harley-Davidson, and Indian vehicles preferable.

Responsibilities

• Greet customers and provide them with a warm welcome.
• Listen to customer concerns and document vehicle issues.
• Schedule appointments for repairs and maintenance.
• Provide cost estimates for repairs and obtain customer approval.
• Coordinate with service technicians for timely completion of repairs.

Skills

Customer service skills

Strong mechanical knowledge

Organizational skills

Cash handling procedures

Technical communication

Job description

Salary Range

$15.50 per hour plus commission (commission based)

Job Summary

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for Harley-Davidson and enjoy working in a fast-paced environment, we want to hear from you.

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen to customer concerns and accurately document their vehicle’s issues
• Schedule appointments for vehicle repairs and maintenance
• Provide cost estimates for repairs and obtain customer approval
• Coordinate with service technicians to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles
• Upsell additional services or products that may benefit the customer
• Process customer warranty and obtain authorization before beginning repairsProcess payments and handle cash transactions
• Maintain accurate records of all service transactions, and customer communications.

Requirements

• Previous experience in the automotive industry
• Must be super organized and take responsibility
• Strong mechanical knowledge and understanding of vehicle systems
• Excellent customer service skills with the ability to build rapport with customers
• Ability to effectively communicate technical information to non-technical individuals
• Proficient in cash handling procedures
• Familiarity with BMW, Harley-Davidson, and Indian preferred.
• Knowledge of TalonEs.
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously without excuses

Additional Requirements

• Drug test and background check will be done - No felons !
• Must have clean driving record.
• Minimum 40 hours per week - regular overtime required

Benefits

We offer competitive pay and benefits package for our Service Advisors. Join our team today and be part of a dynamic and growing company. Apply now!