HarleyDavidson Service Advisor

Legends Harley-Davidson; Arizona; On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

A leading motorcycle dealership in Arizona is looking for a highly motivated Service Advisor. Responsibilities include providing exceptional customer service, coordinating vehicle repairs, and ensuring satisfaction. Candidates should have a passion for Harley-Davidson, strong mechanical knowledge, and excellent communication skills. Competitive pay and benefits are offered for this role. Join a dynamic team and be part of a growing company.

Qualifications

• Previous experience in the automotive industry.
• Detail-oriented with strong organizational skills.
• Ability to communicate technical information to non-technical individuals.

Responsibilities

• Greet customers and provide them with a warm welcome.
• Schedule appointments for vehicle repairs and maintenance.
• Provide cost estimates for repairs and obtain customer approval.
• Coordinate with service technicians for timeliness of repairs.
• Upsell additional services or products.

Skills

Customer service skills

Strong mechanical knowledge

Organizational skills

Communication skills

Tools

TalonEs

Cash handling procedures

Job description

Salary Range: $15.50 per hour plus commission (commission based)

Job Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for Harley-Davidson and enjoy working in a fast-paced environment, we want to hear from you.

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen to customer concerns and accurately document their vehicle’s issues
• Schedule médicos appointments for vehicle repairs and maintenance
• Provide cost estimates for repairs and obtain customer approval
• Coordinate with service technicians to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles
• Upsell additional services or products that may benefit the customer

Processing and Payment

• Process customer warranty and obtain authorization before beginning repairs
• Process payments and handle cash transactions
• Maintain accurate records of all service transactions and customer communications

Requirements

• Previous experience in the automotive industry
• Must be super organized and Articulate responsibility
• Strong mechanical knowledge and understanding of vehicle systems
• Excellent customer service skills with the ability to build rapport with customers
• Ability to effectively communicate technical information to non-technical individuals
• Proficient in cash handling procedures
• Familiarity with BMW, Harley-Davidson, and Indian preferred
• Knowledge of TalonEs
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously without excuses

Drug test and background check will be done - No felons!

Must have clean driving record.

Minimum 40 hours per week - regular overtime required

We offer competitive pay and benefits package for our Service Advisors. Join our team today and be part of a dynamic and growing company. Apply now!