HarleyDavidson Dealership Service Advisor

Grand Canyon Harley-Davidson; Bellemont (AZ); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

A leading motorcycle dealership in Arizona is seeking a motivated Service Advisor. In this role, you will ensure customer satisfaction by coordinating vehicle repairs and providing exceptional service. The ideal candidate possesses strong mechanical knowledge and excellent customer service skills. Join our dynamic team and enjoy competitive pay and benefits.

Qualifications

• Experience in the automotive industry is required.
• Ability to handle multiple tasks in a fast-paced environment.
• Clean driving record is mandatory.

Responsibilities

• Greet customers and provide a warm welcome.
• Schedule appointments for vehicle repairs and maintenance.
• Coordinate with service technicians to ensure timely completion of repairs.

Skills

Customer service skills

Strong mechanical knowledge

Ability to communicate technical information

Organizational skills

Proficient in cash handling

Tools

TalonEs

Familiarity with BMW, Harley-Davidson, Indian

Job description

Salary Range: $15.50 per hour plus commission (commission based) competitive commission.

Job Summary

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for Harley-Davidson and enjoy working in a fast-paced environment, we want to hear from you.

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen to customer concerns and accurately document their vehicle’s issues
• Schedule appointments for vehicle repairs and maintenance
• Provide cost estimates for repairs and obtain customer approval
• Coordinate with service technicians to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles
• Upsell additional services or products that may benefit the customer
• Process customer warranty and obtain authorization before beginning repairs
• Process payments and handle cash transactions
• Maintain accurate records of all service transactions, and customer communications.
• Must be super organized and take responsibility
• Strong mechanical knowledge and understanding of vehicle systems
• Excellent customer service skills with the ability to build rapport with customers
• Ability to effectively communicate technical information to non-technical individuals
• Proficient in cash handling procedures
• Familiarity with BMW, Harley-Davidson, and Indian preferred
• Knowledge of TalonEs
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously without excuses
• Previous experience in the automotive industry

Requirements

• Drug test and background check will be done - No felons !
• Must have clean driving record.
• Minimum 40 hours per week - regular overtime required

We offer competitive pay and benefits package for our Service Advisors. Join our team today and be part of a dynamic and growing company. Apply now!