Hardware Technology Support Assistant

Berklee College of Music; Boston (MA); On-site; USD 19,286 - 27,468; Part time

Job summary

Berklee College of Music is seeking a Hardware Technology Support Assistant under the Hardware Services staff. Primary responsibility will be the delivery and pickup of Berklee owned hardware (laptops and desktops).

The role supports faculty and staff, requiring clear communication, strong organization, and reliable punctuality. You will work on campus as part of Berklee Student Employment, earning an hourly wage and gaining hands-on experience in IT support.

Qualifications

• Clear communication with faculty and staff using simple, accurate language.
• Excellent organisational skills and punctuality.
• Demonstrated knowledge of Macintosh operating systems and hardware.
• Positive demeanor in person and online when assisting users.
• Interest in providing high-quality, respectful customer service.

Responsibilities

• Deliver and receive Berklee-owned hardware (laptops/desktops) as assigned.
• Refer complex problems to higher-level IT staff for resolution.
• Maintain responsiveness to faculty and staff needs.
• Perform other duties as assigned.

Skills

Clear communication

Organizational skills

Macintosh OS knowledge

Professional demeanor

Customer service focus

Ambassadorship to Berklee

Job description

In order to participate in Berklee Student Employment, a student must fulfil the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
• Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.

Under the direct supervision of the Hardware Services Manager, the Hardware Technology Support Assistant serves as an assistant to the Berklee Hardware Services staff. Primary responsibility will be delivery and pickup of Berklee owned hardware (laptop and desktop computers).

Duties and Responsibilities include:

• Deliver and receive various hardware from the computer repair centre of IT Services and/or faculty and staff offices.
• Refer more complex problems to the Desktop Deployment Consultant or other higher-level technical staff personnel for resolution as appropriate.
• Maintain a high degree of responsiveness to faculty and staff.
• Other duties as assigned.

Knowledge and Skills Required:

• Ability to respectfully communicate using knowledgeable descriptions that are simple to understand.
• Excellent organisational skills and the ability to stay punctual.
• Demonstrated knowledge of Macintosh operating systems and hardware.
• Positive demeanour and attitude shown through both face-to-face and digital communication.
• Interest in providing high-quality and respectful customer service to College faculty and staff.
• The ability to gracefully transition from student to College employee and effectively represent Berklee Technology Support Services when serving this function.

Hourly Rate: $16.97

Hiring Manager: Dean Gasinowski

The Student Employment program provides opportunities for you to work part-time on campus, thereby helping you to meet some of your living expenses.

With more than 900 positions ranging from 10 to 15 hours of work per week, as well as daily opportunities for project-based temporary employment, student employment is a great opportunity for professional and educational growth.