On-Campus Hardware Support Associate

Berklee College of Music; Boston (MA); On-site; USD 19,286 - 27,468; Part time

Job summary

Berklee College of Music is seeking a Hardware Technology Support Assistant under the Hardware Services staff. Primary responsibility will be the delivery and pickup of Berklee owned hardware (laptops and desktops).

The role supports faculty and staff, requiring clear communication, strong organization, and reliable punctuality. You will work on campus as part of Berklee Student Employment, earning an hourly wage and gaining hands-on experience in IT support.

Qualifications

• Clear communication with faculty and staff using simple, accurate language.
• Excellent organisational skills and punctuality.
• Demonstrated knowledge of Macintosh operating systems and hardware.
• Positive demeanor in person and online when assisting users.
• Interest in providing high-quality, respectful customer service.

Responsibilities

• Deliver and receive Berklee-owned hardware (laptops/desktops) as assigned.
• Refer complex problems to higher-level IT staff for resolution.
• Maintain responsiveness to faculty and staff needs.
• Perform other duties as assigned.

Skills

Clear communication

Organizational skills

Macintosh OS knowledge

Professional demeanor

Customer service focus

Ambassadorship to Berklee

Job description

Berklee College of Music is seeking a Hardware Technology Support Assistant under the Hardware Services staff. Primary responsibility will be the delivery and pickup of Berklee owned hardware (laptops and desktops).

The role supports faculty and staff, requiring clear communication, strong organization, and reliable punctuality. You will work on campus as part of Berklee Student Employment, earning an hourly wage and gaining hands-on experience in IT support.