Desktop Support Technician

Skysoft Inc.; Rockville (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A biomedical research institute is seeking a Hardware Support Technician to provide technical support for over 4,000 users in a diverse environment. The role involves device imaging, hardware/software installations, and mobile device configuration. Candidates should have 6 months to 2 years of experience with Windows and Macintosh systems, excellent communication skills, and the ability to thrive in a fast-paced setting. Physical requirements include lifting 50 lbs and prolonged computer usage.

Qualifications

• 6 months to 2 years of experience with Windows.
• 6 months to 2 years of experience with Macintosh operating systems.
• 6 months to 2 years of experience with Network and re-imaging workstations.
• Experience in a small/medium size fast paced environment.

Responsibilities

• Provide technical support in a diverse biomedical environment.
• Perform device imaging for Windows and Macintosh workstations.
• Manage hardware and software installations both local and remote.
• Setup and configure mobile devices.
• Respond to incident and request tickets timely.
• Document all activities related to tickets and escalate as necessary.

Skills

Windows experience

Macintosh operating systems experience

Network and re-imaging workstations

Support in fast paced environment

Education

CompTIA A+

CompTIA N+

Job description

Duration: Long Term

Job Summary

Position’s General Duties and Task

The Hardware Support Technician will provide technical support for an extremely diverse biomedical research institute consisting of over 4,000 users in a Windows/Macintosh/Linux environment. This is a challenging job with state-of-the-art equipment. We are looking for people with the desire to experience a diverse fast paced environment. The candidate should have strong communication skills and the ability to work with demanding users.

• Device imaging of Windows and Macintosh baseline workstation environments.
• Hardware and software installations both local and remote.
• Mobile device setup and configuration.
• Various computer peripheral delivery and setup.
• Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
• Escalates tickets appropriately.

Required Skills

• 6 months to 2 years exp. with Windows
• 6 months to 2 years exp. with Macintosh operating systems
• 6 months to 2 years exp. with Network and re-imaging workstations
• 6 months to 2 years exp. supporting a small/medium size fast paced environment.
• CompTIA A+, and CompTIA N+ a plus

Physical Requirements and Work Environment

• Must be able to lift and carry at least 50 lbs.
• Must be able to walk for long distances.
• Must be able to sit at a computer for long periods of time.