Hardware Support Technician I

Astreya; Mountain View (WY); On-site; USD 23,000 - 37,000; Full time

Job summary

Astreya is seeking a Hardware Support Technician I to manage procurement, inventory, asset control, and logistics for pre-market consumer electronics. You will assist with hardware/software reworks, imaging, and firmware updates while supporting events and resolving tickets.

The role requires IT fluency, strong organizational skills, and the ability to work in a fast-paced environment. Travel for events is expected as needed.

Qualifications

• High school diploma or GED, 0–2 years’ related experience or training, or equivalent education/experience.
• IT savvy and interested in new technologies.
• Knowledgeable about inventory and comfortable in an IT inventory environment.
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs.
• Excellent communicator in both written and verbal English.
• Ability to work in a team.
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt quickly.
• Strong organization skills and ability to identify steps to achieve objectives.

Responsibilities

• Assist with inventory and asset management including receipt and disposition of hardware.
• Document all defects of pre-mass production hardware and/or software.
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws).
• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware IDs).
• Assist with servo flashing, firmware upgrade, flashing unsigned images.
• Helps in resolving support tickets on device issues.
• Help provide technical support during events (travel often required).
• Other duties as required. This list is not meant to be comprehensive.

Skills

GED/HS Diploma

IT savvy

Inventory management

Imaging hardware

Firmware flashing

English communication

Team player

Adapt to fast-paced

Organizational skills

Education

High school diploma or GED

Tools

Excel

Job description

What this Job Entails:

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope:

• Follows established procedures on routine work


• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware


• Document all defects of pre-mass production hardware and/or software


• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)


• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)


• Assist with servo flashing, firmware upgrade, flashing unsigned images


• Helps in resolving support tickets on device issues


• Help provide technical support during events (travel often required)


• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience


• IT savvy and interested in new technologies


• Knowledgeable about inventory, and comfortable in an IT inventory environment


• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs


• Excellent communicator in both written and verbal English


• Ability to work in a team


• Ability to excel in a fast paced work environment.


• Ability to learn new things and adapt to a changing environment quickly


• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications:

• Data experience


• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing


• Must have the ability to move from place to place within an office environment


• Must be able to use a computer


• Must have the ability to communicate effectively


• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$17.36 - $27.40 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.


• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only


• Dental provided throughUHC


• Nationwide Vision provided byUHC


• Flexible Spending Account for Health & Dependent Care


• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)


• Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera


• Corporate Wellness Programprovided by Goomi Group


• Employee Assistance Program


• Wellness Days


• Basic and Supplemental Life Insurance


• Short Term & Long Term Disability


• Critical Illness, Critical Hospital, and Voluntary Accident Insurance


• Tuition Reimbursement (available 6 months after start date, capped)


• Paid Time Off (accrued and prorated, maximum of 120 hours annually)


• Paid Holidays


• Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law