Hardware/Software Technician (Part-time) - Staff Pool

Houston Community College; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Houston Community College seeks a qualified technician to install and repair personal computer hardware and software. The role includes routine maintenance, communicating with users to detect problems, and assisting in evaluating new equipment for the Technical Support area.

The position requires an Associate degree or related certification, with at least one year of recent hardware/software technical support experience. Strong knowledge of computer hardware and inventory management is essential.

Qualifications

• Knowledge of computer hardware and software installation and troubleshooting.
• Ability to communicate with users to identify problems and provide solutions.
• Familiarity with evaluating new equipment and maintaining inventories.

Responsibilities

• Install, modify, troubleshoot and repair computer hardware and software.
• Perform routine maintenance to ensure good operating conditions.
• Communicate with users to detect possible problems; assist in evaluating new equipment.
• Maintain inventory for maintenance and repair of computers; perform hard drive cleanup.

Skills

Hardware installation

Software troubleshooting

User communication

Education

Associate degree / certification

Job description

Summary

Install and repair personal computer hardware.

Essential Duties and Responsibilities

• Install, modify, troubleshoot and repair personal computer hardware and software;
• Perform routine maintenance to ensure good operating conditions;
• Communicate with users to detect possible problems;
• Assist in the evaluation of new equipment to be supported by the Technical Support area;
• Maintain inventory to ensure maintenance and repair of computers;
• Perform regular hard drive cleanup and maintenance;
• Maintain files for software documentation; and
• Research and test new software packages.

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

Education

Associate’s degree or certification in a related field required. Two (2) years directly related work experience may be substituted in lieu of degree.

Experience

One (1) year recent experience in hard/software technical support (HCCS experience is considered on a two for one basis).

Knowledge, Skills and Abilities

Demonstrated competencies in computer hardware/software installation and troubleshooting.

Equal Employment Opportunity

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator
Office of Equal Opportunity and Title IX

If you require special accommodations to interview, please contact [phone].