PT Technician Hardware/Software

Houston Community College; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Houston Community College is seeking a technical support specialist to install, modify, troubleshoot, and repair PC hardware and software. You will perform routine maintenance, communicate with users, and help evaluate new equipment for the Technical Support area.

The role requires an Associate's degree or related certification, with 1 year of hardware/software support experience preferred. You will maintain virus protection, manage inventories, and document software configurations.

Qualifications

• Associate's degree or related certification required.
• 0-1 year hardware/software support experience may be considered in lieu of degree.
• Demonstrated ability to install and troubleshoot PC hardware and software.

Responsibilities

• Install, modify, troubleshoot, and repair PC hardware and software.
• Perform routine maintenance to ensure good operating conditions.
• Communicate with users to detect possible problems.
• Assist in evaluating new equipment to be supported by Technical Support.
• Maintain inventory for maintenance and repair of computers.
• Maintain up-to-date virus protection.
• Regularly perform hard drive cleanup and maintenance.
• Maintain files for software documentation.
• Test and evaluate new software packages.

Skills

Hardware install

Troubleshoot

Software install

Preventive maintenance

Education

Associate's degree or certification in related field

Tools

Diagnostic tools

Job description

JOB SUMMARY

Installs and repairs personal computer hardware.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install, modify, troubleshoot, and repair personal computer hardware and software
• Perform routine maintenance to ensure good operating conditions
• Communicate with users to detect possible problems
• Assist in the evaluation of new equipment to be supported by the Technical Support area
• Maintain inventory to ensure maintenance and repair of computers
• Maintain up-to-date virus protection
• Perform regular hard drive clean up and maintenance
• Maintain files for software documentation
• Research and test new software packages

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

Associate’s degree or certification in a related field required

2 years directly related experience may be considered in lieu of required degree

EXPERIENCE

1 year recent experience in hard/software technical support required (HCCS experience is considered on a two for one basis)

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated competencies in computer hardware/software installation and troubleshooting.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly‑accredited, open‑admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting‑edge academic and career tools, it also takes care of its people.

Location

• Fourth‑largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after‑taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major‑league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year‑round.
• World‑renowned medical care. The Houston metro area has long been known for its first‑rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non‑discrimination policies:

• Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Interim Director of EEO and Compliance & Title IX Coordinator
• Office of Equal Opportunity and Title IX
• PO Box 667517
• Houston, TX 77266
• 713.718.8271 or [e-mail]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].