Hardware Sales & Customer Care Specialist

Pierre Part Store Llc

Pierre Part (LA)

On-site

USD 24,000 - 30,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Health insurance

Vision insurance

Job summary

Pierre Part Store Llc in Louisiana is seeking a friendly Hardware Sales Associate to join our team and help customers find the right hardware and tools. You should enjoy working with people and have a basic knowledge of hardware products to assist customers effectively.

In this role you will greet customers, answer questions, demonstrate product use when needed, process orders, stock shelves, and uphold a clean, well-organized department to support sales and customer satisfaction.

Qualifications

Customer service oriented and knowledgeable of items in hardware department.
Ability to advise customers on tools, hardware and materials needed to complete tasks.
Adheres to pre-established guidelines and follows supervisor instructions.

Responsibilities

Pleasantly deal with customers to ensure satisfaction.
Handle customer phone orders or custom requests with courtesy and professionalism.
Resolve customer complaints and guide them with information or involve management when necessary.
Greet customers and answer inquiries regarding Hardware Parts and/or merchandise.
Inform customers about tool quality and demonstrate product use when necessary.
Discuss features and uses of hardware items and substitutions when needed.
Estimate items like paint, siding, roofing materials, etc.
Research merchandise availability using computer database.
Display, clean, and organize merchandise; stock shelves and displays.
Process merchandise warranty information at purchase.
Wrap or bag merchandise for customers and prepare sales slips.