Phone Repair Technician

ComputerCare; Newark (CA); On-site; USD 31,684 - 36,423; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision plans

401(k) with employer match

Company-paid Life Insurance

Employee Assistance Program (EAP)

Adoption Assistance

Commuter Benefits

Free Coursera Professional Certifications

Generous vacation & sick time

Job summary

ComputerCare in Newark, California, is seeking a Mobile Repair Technician to diagnose and repair mobile devices, ensuring quality standards are met. You will be responsible for reviewing customer devices, maintaining inventory, and resolving issues with manufacturers.

The ideal candidate should have experience in mobile repairs, relevant certifications, and be comfortable with communication. The position offers health benefits, a 401(k) match, and professional development opportunities.

Qualifications

• 0-1+ years experience performing iPhone, Android or tablet repairs.
• Certifications including ACMT, ACiT, iPhone and Google/Android certifications.
• Knowledge of Microsoft Excel, Word, or the Google Suite.

Responsibilities

• Review and diagnose customer devices to determine equipment problems.
• Maintain a clean and organized work station.
• Repair devices across Apple iOS and Android ecosystems.

Skills

Device Repair

Customer Service

Communication

Time Management

Tools

Microsoft Excel

Microsoft Word

Google Suite

Job description

Mobile Repair Technician

We are looking for a Mobile Repair Technician to diagnose and repair mobile devices while meeting manufacturer quality standards and performance goals.

What You'll Do:

• Review and diagnose customer devices, analyzing performance to determine details of equipment problems
• Meet repair quality, volume, and turnaround time KPIs, especially during your first 90 days
• Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures, and trainings
• Consistently produce 80+ quality mobile repairs per work week and during periods of high volume
• Push, pull, and lift 50+ lbs on a consistent basis
• Maintain a clean and organized work station to manufacturer and organization standards
• Repair devices across Apple iOS and Android ecosystems, according to requirements, using hand or power tools
• Resolve issues with manufacturer’s internal service teams, requiring verbal and written communication
• Keep track of devices and parts inventory while performing repairs, maintaining an accurate inventory
• Update and close repair ticket using internal systems, with effective and efficient details
• Learn and use new processes and procedures as required for the repair process
• Execute repairs within turnaround times and quality to clients and organizations standards as agreed
• Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values
• Assist in department cycle counts, escalating discrepancies to leadership
• Other duties as assigned by leadership

What You'll Bring:

• 0-1+ years experience performing iPhone, Android or tablet repairs
• Certifications including ACMT, ACiT, iPhone and Google/Android certifications
• Committed to staying current on technology, procedures and training for manufacturers
• Comfortable with written and verbal communication
• Reliable and maintains regular and punctual attendance
• Knowledge of Microsoft Excel, Word, or the Google Suite

Perks and Benefits:

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match
• Company‑paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community

Compensation:

$23 - $26.44 an hour

Equal Opportunity Employer

ComputerCare is proud to be an Equal Opportunity and Affidavit Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.