Hardware Imaging & Helpdesk Tech (Tier I/II)

Merck & Co.; Cambridge (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Benefits

Paid time off

Job summary

Merck & Co. is seeking a Helpdesk Technician (Tier I/II) in Cambridge, MA to handle hardware imaging, basic repairs, and end-user support. You will deploy system images, diagnose hardware issues, and assist users with technical problems in a fast-paced environment.

The ideal candidate has A+ (and MSCE preferred) with experience in SCCM, imaging tools, and PC hardware. This on-site role offers competitive pay and benefits, including paid time off.

Qualifications

• A+ certification and Windows OS expertise required.
• Experience with hardware imaging and hardware repair.
• MSCE certification preferred.

Responsibilities

• Hardware imaging and system deployment.
• Helpdesk Tier I/II support.
• Hardware repairs and diagnostics.

Skills

A+

MSCE

Windows

Hardware Imaging/Support

Lenovo cert

Tools

Windows 7

Windows XP

Acronis

Symantec Ghost

SCCM

Norton Ghost

Job description

Merck & Co. is seeking a Helpdesk Technician (Tier I/II) in Cambridge, MA to handle hardware imaging, basic repairs, and end-user support. You will deploy system images, diagnose hardware issues, and assist users with technical problems in a fast-paced environment.

The ideal candidate has A+ (and MSCE preferred) with experience in SCCM, imaging tools, and PC hardware. This on-site role offers competitive pay and benefits, including paid time off.