Hardware Helpdesk Technician — Tier I

City Electrical Factors; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) company match program

Paid Time Off

Employee Assistance Program

Training Programs

Job summary

A leading electrical wholesaler based in Dallas is seeking a Tier 1 Hardware Helpdesk Technician. The technician will be responsible for providing exceptional technical support to internal users, troubleshooting hardware and software issues, and ensuring seamless operations. Candidates should have a high school diploma, one year of relevant experience, and a strong focus on customer service. This role also involves documenting solutions and escalating complex issues to Level 2 support. Competitive benefits are offered, including insurance and paid time off.

Qualifications

• 1 year experience in a relevant field is required.
• Experience using a ticketing system to manage and resolve incoming technical issues.

Responsibilities

• Provide outstanding technical support to internal users.
• Troubleshoot hardware and software issues.
• Handle ticket requests and provide on-site support.

Skills

Strong interpersonal and communication skills

Ability to multitask effectively

Customer service focus

Education

High school diploma or equivalent

Tools

MS Office Word

MS Office Excel

Ticketing system

Job description

A leading electrical wholesaler based in Dallas is seeking a Tier 1 Hardware Helpdesk Technician. The technician will be responsible for providing exceptional technical support to internal users, troubleshooting hardware and software issues, and ensuring seamless operations. Candidates should have a high school diploma, one year of relevant experience, and a strong focus on customer service. This role also involves documenting solutions and escalating complex issues to Level 2 support. Competitive benefits are offered, including insurance and paid time off.