Hardware Deployment Engineer – Product Launch

Base Power Company; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Base is seeking a Deployment Engineer to support end-to-end hardware pilots, coordinating site evaluations, installs, and fleet monitoring for new launches. You’ll bridge engineers, field crews, and deployment operations, turning field learnings into product decisions.

You’ll build expertise in how our batteries and hardware get designed, tested, and deployed at scale, working with Grafana, Jira, and cross-functional teams to keep pilots moving and inform program goals.

Qualifications

• Experience reading electrical and mechanical systems and diagnosing issues.
• Strong documentation habits: defect logs, build records, rollout playbooks.

Responsibilities

• Plan end-to-end hardware deployments for pilots, rollout, and expansion.
• Provide real-time field support during installs and service calls.
• Build and monitor system dashboards; respond to live alerts.
• Log defects and trends, escalate high-priority issues to engineering.
• Collaborate with hardware, firmware, and software teams to validate fixes before fleet rollout.
• Report hardware readiness and known issues to engineering and leadership.
• Write and maintain rollout playbooks and defect logs to transfer learning between pilots.

Skills

Hardware troubleshooting

Field coordination

Documentation

Technical communication

System thinking

Education

4-year degree or equivalent hands-on hardware/field experience

Tools

Grafana

Jira

Retool

Job description

Base is seeking a Deployment Engineer to support end-to-end hardware pilots, coordinating site evaluations, installs, and fleet monitoring for new launches. You’ll bridge engineers, field crews, and deployment operations, turning field learnings into product decisions.

You’ll build expertise in how our batteries and hardware get designed, tested, and deployed at scale, working with Grafana, Jira, and cross-functional teams to keep pilots moving and inform program goals.