Hardware Deployment Lead — Field Ops & BOM Ownership

Gather AI; Pennsylvania; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Gather AI in Pittsburgh, PA is seeking a Hardware Deployment & Development Coordinator to own deployment readiness, field escalations, and BOM/documentation across hardware programs.

You'll be the hub between development and field operations, coordinating builds and ensuring all deployments arrive built, configured and ready on time. This role requires hands-on hardware work, site presence, and collaboration with engineers, Field Ops, Purchasing and customer teams.

Qualifications

• Experience owning hardware readiness for deployments and launches.
• Ability to read assembly drawings and electrical schematics.
• Manage BOMs, revisions, configurations and RMA processes.
• Detail-oriented, adaptable, and able to handle field escalations.
• Willingness to travel for deployments.

Responsibilities

• Own hardware readiness for each customer deployment: build schedules, kit lists, parts status, shipping and site prerequisites.
• Be on site for installs and go-lives as the hardware liaison lead, then hand off to Field Ops.
• Own tier-2 hardware escalations: triage, route to the right technician or engineer, and close the loop.
• Own our RMA process: intake, disposition, failure analysis coordination and trend reporting back to engineering and suppliers.
• Own BOM accuracy and configuration management across programs, including revision control and serial/config traceability.
• Build and document the processes behind the work, including the readiness checklist, RMA workflow and configuration control.
• Plan development builds and test assets with engineering and the technicians, and turn field findings into engineering action.
• Coordinate development builds, test assets and technician schedules, and turn field findings into engineering action.
• Give Purchasing a clear demand plan and flag long-lead and single-source risks early.

Skills

Hardware readiness

BOM management

Documentation control

Field escalation handling

Reading drawings

Cross-functional collaboration

Tools

Document control software

Job description

Gather AI in Pittsburgh, PA is seeking a Hardware Deployment & Development Coordinator to own deployment readiness, field escalations, and BOM/documentation across hardware programs.

You'll be the hub between development and field operations, coordinating builds and ensuring all deployments arrive built, configured and ready on time. This role requires hands-on hardware work, site presence, and collaboration with engineers, Field Ops, Purchasing and customer teams.