Deployment Engineer (Product Launch)

Base Power Company; Austin (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Base is seeking a Deployment Engineer to support end-to-end hardware pilots, coordinating site evaluations, installs, and fleet monitoring for new launches. You’ll bridge engineers, field crews, and deployment operations, turning field learnings into product decisions.

You’ll build expertise in how our batteries and hardware get designed, tested, and deployed at scale, working with Grafana, Jira, and cross-functional teams to keep pilots moving and inform program goals.

Formación

• Experience reading electrical and mechanical systems and diagnosing issues.
• Strong documentation habits: defect logs, build records, rollout playbooks.

Responsabilidades

• Plan end-to-end hardware deployments for pilots, rollout, and expansion.
• Provide real-time field support during installs and service calls.
• Build and monitor system dashboards; respond to live alerts.
• Log defects and trends, escalate high-priority issues to engineering.
• Collaborate with hardware, firmware, and software teams to validate fixes before fleet rollout.
• Report hardware readiness and known issues to engineering and leadership.
• Write and maintain rollout playbooks and defect logs to transfer learning between pilots.

Conocimientos

Hardware troubleshooting

Field coordination

Documentation

Technical communication

System thinking

Educación

4-year degree or equivalent hands-on hardware/field experience

Herramientas

Grafana

Jira

Retool

Descripción del empleo

About Base

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

About the Role

Base is looking for a Deployment Engineer to support end-to-end operations for new hardware pilots. You will perform site evaluation, day-of coordination, installer support, and fleet monitoring for new launches; tracking every issue that shows up in the field to feed back to design engineering teams.

This isn't a typical engineering support role. You'll be the link between engineers, field crews, and deployment operations for an early-stage hardware development program, turning what we learn in the field into product decisions. You'll build expertise in how our technology gets designed, built, tested, and deployed at scale. It's a fit for someone equally comfortable diagnosing a battery issue in the field, writing up a defect that engineers will trust and act on, and reporting out on what this means for achieving program goals.

What You’ll Do

• Plan new hardware launch programs, coordinating end-to-end Deployments activities through each phase of introduction (pilots, public rollout, and expansion).

• Provide real-time support for field crews during installs and service calls involving new or in-pilot hardware, troubleshooting in person or remotely via phone/Slack.

• Build and monitor system health dashboards; troubleshoot live alerts.

• Serve as the field's voice into hardware decisions: log defects, spot trends across installs and service calls, and push high-impact issues to the right engineering owner.

• Partner with hardware, firmware, and software engineering teams to validate fixes before they roll out fleet-wide.

• Report on hardware readiness and known issues to engineering and leadership.

• Write and maintain rollout playbooks and hardware defect logs so lessons from one pilot don't get relearned on the next.

What You'll Bring

• Preferred 1-4 years in a hardware-adjacent technical role (Mechanical Engineering, Manufacturing Engineering, New Product Introduction (NPI), System Engineering, Technical Program Management). Also open to upcoming engineering graduates with solid internship/co-op experience who are ready to learn fast and deliver results!

• Comfort reading electrical and mechanical systems: you can look at a battery stack, inverter, or wiring diagram and reason about what's wrong.

• Strong documentation habits: defect logs, build records, and playbooks other people can use.

• A track record of writing up hardware and software issues that engineers trust and act on.

• Experience tracking a hardware product from prototype through production.

• A 4-year degree, or equivalent hands-on hardware or field experience.

• Familiarity with tools like Grafana, Jira, or Retool (or the kind of person who picks them up fast).

• Comfortable with ambiguity: pilots move fast, and priorities shift as new issues surface.

• Team player who puts the mission first and communicates clearly under pressure.

About the Team

Deployments Engineering sits at the intersection of field electricians, engineering, and member experience, ensuring every install and service call runs smoothly, safely, and efficiently. Beyond live troubleshooting, the team plays a key role in identifying trends, improving deployment playbooks, and influencing product and operational decisions. This is a team built for people who enjoy fast-paced problem solving, cross-functional collaboration, and developing a full-stack understanding of hardware, software, and field operations.

The Deployments Product Launch team takes Base’s newest products from prototype and pilot into full-scale deployment: driving cross-functional operational readiness for new hardware products, tracking every issue that shows up in the field, and feeding learnings back to engineering teams. On this team, you will build real expertise in how our hardware gets designed, built, tested, and deployed at scale. We move quickly, stay close to the details, and work cross-functionally to keep deployments moving forward while building the foundation for long-term scale.

Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.

• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.

• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.

• Everyone’s an Owner: Follow through on commitments and own results.

• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.

• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.

• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.

Do the best work of your life at Base.