Robotics Hardware Deployment Lead

OpenKrill; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Gather AI in Pittsburgh, PA is seeking a Hardware Deployment Specialist to own the hardware readiness for customer deployments. You’ll manage build schedules, BOMs, and site prerequisites, and serve as the on-site liaison for installs and go-lives.

You will own tier-2 hardware escalations, the RMA process, and configuration control across programs, documenting workflows and coordinating with engineering and suppliers to turn field findings into action. This is a hands-on, ownership role.

Qualifications

• Owned hardware readiness for deployments end-to-end, including schedules, kits and handoffs.
• Managed BOMs, revisions, configurations and change control.
• Able to read assembly/part drawings and electrical schematics; hands-on troubleshooting.
• Handled field escalations from first report to resolution with clear communication.
• Detail-oriented, agile and adaptable to changing plans.

Responsibilities

• Own hardware readiness for each customer deployment: build schedules, kit lists, parts status, shipping and site prerequisites.
• Be on site for installs and go-lives as the hardware liaison lead, then hand off cleanly to Field Ops.
• Own tier-2 hardware escalations: triage, route to the right technician or engineer, and close the loop.
• Own our RMA process: intake, disposition, failure analysis coordination and trend reporting back to engineering and suppliers.
• Own BOM accuracy and configuration management across programs, including revision control and serial/config traceability.
• Build and document the processes behind the work, including the readiness checklist, RMA workflow and configuration control.
• Plan development builds and test assets with engineering and the technicians, and turn field findings into engineering action.
• Coordinate development builds, test assets and technician schedules, and turn field findings into engineering action.
• Give Purchasing a clear demand plan and flag long‑lead and single‑source risks early.

Skills

Hardware readiness ownership

BOM management

Reading schematics

Field escalation handling

Documentation practices

Job description

Gather AI in Pittsburgh, PA is seeking a Hardware Deployment Specialist to own the hardware readiness for customer deployments. You’ll manage build schedules, BOMs, and site prerequisites, and serve as the on-site liaison for installs and go-lives.

You will own tier-2 hardware escalations, the RMA process, and configuration control across programs, documenting workflows and coordinating with engineering and suppliers to turn field findings into action. This is a hands-on, ownership role.