Hardware Asset Technician: Deploy, Refurbish & Track

TKC Holdings, Inc.; St. Louis (MO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition reimbursement

Paid training

Career advancement

Life insurance

Voluntary benefits

Job summary

TKC Holdings, Inc. is seeking a Hardware Asset Technician to manage and support hardware assets across the technology portfolio, including kiosks, payment systems, PCs, printers, and networking gear.

The role coordinates with IT and warehouses to track assets, configure, ship, and refurbish equipment, and participate in deployments and upgrades. Candidates should have experience with asset management, Windows imaging, and vendor coordination; a valid driver's license and ability to travel are

Qualifications

• Experience supporting computer hardware, peripherals, kiosks, payment systems, printers, or related technology.
• Experience with inventory management, shipping, receiving, and asset tracking.
• Knowledge of Windows operating systems, hardware imaging, and device configuration.
• Strong documentation and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and ability to travel when required.
• Ability to lift and move computer equipment, printers, and related hardware.

Responsibilities

• Maintain accurate records of all assigned hardware assets throughout their lifecycle.
• Track asset ownership, location, status, warranty information, and deployment history.
• Manage kiosk key inventories, assignments, replacements, and tracking records.
• Utilize asset management systems, spreadsheets, ServiceNow, and administrative tools to maintain asset accuracy.
• Identify missing, damaged, expired, or obsolete assets and coordinate corrective actions.
• Assist with the development and improvement of asset tracking procedures and standards.
• Prepare, configure, image, and test equipment prior to deployment.
• Support workstation, kiosk, printer, payment device, and peripheral setup activities.
• Perform software loading, operating system imaging, and device configuration procedures.
• Validate hardware functionality prior to shipment.
• Assist with remote configuration and deployment activities.
• Coordinate deployment readiness for customer installations, refresh initiatives, and project rollouts.
• Diagnose and repair supported hardware components when feasible.
• Refurbish returned equipment for redeployment.
• Replace defective components and perform preventative maintenance activities.
• Test repaired equipment to ensure full operational readiness.
• Coordinate manufacturer warranty claims and repair services.
• Maintain refurbishment inventory and repair tracking documentation.
• Recommend replacement of assets when repair is no longer cost effective.
• Back up the other Hats
• Coordinate incoming and outgoing shipments of hardware assets.
• Prepare equipment for shipment using established packaging and shipping procedures.
• Work with freight vendors, shipping carriers, warehouses, and receiving locations to ensure successful delivery.
• Maintain shipping records and chain of custody documentation.
• Track deployment schedules and shipment milestones.
• Assist with large-scale equipment rollouts and project deployments.
• Coordinate equipment returns, replacements, and recovery efforts.
• Coordinate warranty repair and replacement activities across multiple manufacturers and vendors.
• Track warranty coverage and service eligibility for supported assets.
• Work with vendors to facilitate repairs, replacements, and equipment returns.
• Maintain documentation related to warranty claims and service activities.
• Assist with vendor accountability and quality assurance efforts.
• Escalate unresolved warranty concerns to management when necessary.
• Provide support across IT Operations, Warehouse.
• Assist Warehouse operational team during planned and unplanned staffing shortages.
• Support project teams during large deployments and equipment rollouts.
• Coordinate work activities with warehouse personnel, technicians
• Assist with workload balancing and resource allocation during peak operational periods.
• Participate in cross-training efforts to improve organizational resiliency.
• Serve as a technical resource for hardware-related inquiries.
• Troubleshoot equipment issues prior to escalation.
• Coordinate replacement and repair activities to minimize operational downtime.
• Participate in incident recovery efforts involving hardware failures or deployment challenges.

Skills

Hardware support

Asset management

Windows OS

Documentation

Multitasking

Driver's license

Travel

Tools

ServiceNow

Job description

TKC Holdings, Inc. is seeking a Hardware Asset Technician to manage and support hardware assets across the technology portfolio, including kiosks, payment systems, PCs, printers, and networking gear.

The role coordinates with IT and warehouses to track assets, configure, ship, and refurbish equipment, and participate in deployments and upgrades. Candidates should have experience with asset management, Windows imaging, and vendor coordination; a valid driver's license and ability to travel are