Hardware & Asset Lifecycle Support Specialist

Sidley Austin LLP; Chicago (IL); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits package

Job summary

Sidley Austin LLP is seeking a User Support Hardware Specialist to maintain and deploy Firm computer hardware and peripherals across the asset lifecycle. You will image, configure, and repair hardware, track assets in the ITSM system, and support events with bulk hardware as needed.

The role requires a High School diploma and hands-on experience with Windows-based hardware, imaging, and troubleshooting, with CompTIA A+ preferred. Up to 40 pounds lifting and occasional travel may be required.

Qualifications

• High school diploma or equivalent.
• Experience installing, configuring, imaging, troubleshooting, or supporting computer hardware and peripherals.
• CompTIA A+ certification preferred.

Responsibilities

• Maintain Firm computer hardware throughout the asset lifecycle, including imaging, reimaging, deployment, repair coordination, return, and disposition.
• Prepare, configure, and deploy computer hardware for new hires and other users per Firm standards.
• Maintain assigned and loaner equipment and peripherals, including mobile hotspots, phones, cables, and headsets.
• Use the IT service management system to keep hardware records, document activities, track assets, and process hardware requests.
• Coordinate imaging and deployment for bulk hardware for Firm events and other needs.
• Perform periodic hardware inventories and reconcile asset information.
• Prepare hardware for disposal and assist with removal per Firm procedures.
• Provide hardware-related assistance through the Hardware Window and support for users.

Skills

Windows 11

Hardware imaging

Troubleshooting

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Sidley Austin LLP is seeking a User Support Hardware Specialist to maintain and deploy Firm computer hardware and peripherals across the asset lifecycle. You will image, configure, and repair hardware, track assets in the ITSM system, and support events with bulk hardware as needed.

The role requires a High School diploma and hands-on experience with Windows-based hardware, imaging, and troubleshooting, with CompTIA A+ preferred. Up to 40 pounds lifting and occasional travel may be required.