IT User Support Specialist II

Sidley Austin LLP; Los Angeles (CA); On-site; USD 77,000 - 98,000; Full time

Job summary

Sidley Austin LLP in Los Angeles, CA seeks a User Support Analyst to provide Level II hardware and software support, resolving a wide range of requests and complaints with strong technical knowledge. The role requires independence as well as teamwork.

Responsibilities include end-user desktop and mobile device support, imaging, printer troubleshooting, software installations, asset management, and coordinating hardware moves. Strong communication and problem-solving skills are essential.

Qualifications

• Background in IT support with focus on Windows environments.
• Experience with VoIP and remote access technologies required.
• Professional certifications are a plus.

Responsibilities

• Provide Level II hardware and software support to users.
• Imaging, post-image configurations and printer troubleshooting.
• Assist with devices moves and asset management.

Skills

Windows 11 support

VoIP telephony

Remote Access (Citrix)

Problem solving

Communication

Education

Bachelor’s degree or equivalent

Tools

SCCM

Intune

Cisco Telephony

Adobe Acrobat

NetDocuments

Job description

Sidley Austin LLP in Los Angeles, CA seeks a User Support Analyst to provide Level II hardware and software support, resolving a wide range of requests and complaints with strong technical knowledge. The role requires independence as well as teamwork.

Responsibilities include end-user desktop and mobile device support, imaging, printer troubleshooting, software installations, asset management, and coordinating hardware moves. Strong communication and problem-solving skills are essential.