Hardware Lifecycle & Imaging Specialist

Sidley Austin; Chicago (IL); On-site; USD 63,000 - 68,000; Full time

Job summary

Sidley Austin LLP in Chicago seeks a User Support Hardware Specialist to maintain, image, configure, and deploy firm hardware across its lifecycle, coordinating with IT Service management and events.

You will perform imaging, QA, inventory, disposition, and hardware support for personnel, with the ability to lift up to 40 pounds and occasional travel; a high school diploma is required, CompTIA A+ preferred.

Qualifications

• High school diploma or equivalent.
• Working knowledge of Windows-compatible computers and Microsoft Windows 11.
• Experience installing, configuring, imaging, troubleshooting, or supporting computer hardware and peripherals.
• Ability to lift and move computer equipment weighing up to 40 pounds, as required to perform the essential responsibilities of the position.

Responsibilities

• Maintain Firm computer hardware throughout the asset lifecycle, including imaging, reimaging, quality assurance, deployment, repair coordination, return, and disposition.
• Prepare, configure, and deploy computer hardware for new hires and other users in accordance with established Firm standards and procedures.
• Maintain assigned and loaner computer equipment and peripherals, including mobile hot spots, phones, cables, power adapters, and headsets.
• Use the Firm’s IT service management system to maintain accurate hardware records, document activities, track assets, and process hardware-related requests.
• Coordinate the imaging, preparation, and deployment of bulk hardware required for Firm events and other business needs.
• Perform periodic hardware inventories and reconcile asset information to support accurate inventory records.
• Prepare hardware and other technology assets for disposal and assist with removal in accordance with Firm procedures.
• Process and account for hardware returned by departing employees in coordination with the appropriate Firm departments.
• Provide hardware-related assistance through the Hardware Window, including equipment and peripheral distribution, loaner support, and general technical assistance.
• Support User Support operations and perform other related duties as assigned.

Skills

Windows 11

Hardware imaging

Troubleshooting

Customer service

Hardware support

Education

High school diploma

CompTIA A+ certification (preferred)

Tools

ServiceNow

Job description

Sidley Austin LLP in Chicago seeks a User Support Hardware Specialist to maintain, image, configure, and deploy firm hardware across its lifecycle, coordinating with IT Service management and events.

You will perform imaging, QA, inventory, disposition, and hardware support for personnel, with the ability to lift up to 40 pounds and occasional travel; a high school diploma is required, CompTIA A+ preferred.