Hardware Asset & Deployment Specialist

Sidley Austin LLP (IL LLP); Chicago (IL); On-site; USD 63,000 - 68,000; Full time

Job summary

Sidley Austin LLP (IL LLP) seeks a User Support Hardware Specialist to manage the hardware lifecycle, imaging, deployment, and asset tracking. The role includes configuring devices for new hires, maintaining loaner equipment, and providing hardware support through the Hardware Window.

Candidates should have Windows 11 experience, at least one year in desktop hardware support, and the ability to lift up to 40 pounds. CompTIA A+ is preferred; familiarity with ServiceNow helps.

Qualifications

• High school diploma or equivalent required.
• Working knowledge of Windows-compatible computers and Windows 11.
• Experience installing, configuring, imaging, troubleshooting, or supporting computer hardware.
• Ability to lift and move equipment up to 40 pounds.
• Experience in a law firm or professional services environment is a plus.
• Experience supporting mobile devices and VoIP phones.
• Experience using IT service management or help desk systems (ServiceNow).
• CompTIA A+ certification is preferred.

Responsibilities

• Maintain firm computer hardware throughout the asset lifecycle, including imaging, reimaging, QA, deployment, repair coordination, return and disposition.
• Prepare, configure, and deploy hardware for new hires and other users per Firm standards.
• Maintain assigned/loaner equipment and peripherals (mobile hotspots, phones, cables, adapters, headsets).
• Use the IT service management system to track assets, document activities, and process hardware requests.
• Coordinate imaging, preparation, and deployment of bulk hardware for events and business needs.
• Perform periodic hardware inventories and reconcile asset information.
• Prepare hardware for disposal and assist with removal per Firm procedures.
• Process hardware returned by departing employees in coordination with Firm departments.
• Provide hardware assistance through the Hardware Window and deliver general technical support.
• Support User Support operations and perform related duties as assigned.

Skills

Windows OS knowledge

Hardware imaging & deployment

Customer service

Team collaboration

Education

High school diploma

CompTIA A+ (preferred)

Tools

ServiceNow

Job description

Sidley Austin LLP (IL LLP) seeks a User Support Hardware Specialist to manage the hardware lifecycle, imaging, deployment, and asset tracking. The role includes configuring devices for new hires, maintaining loaner equipment, and providing hardware support through the Hardware Window.

Candidates should have Windows 11 experience, at least one year in desktop hardware support, and the ability to lift up to 40 pounds. CompTIA A+ is preferred; familiarity with ServiceNow helps.