Desktop Support Specialist

Equity Staffing Group; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Equity Staffing Group is seeking an on-site Hardware Deployment Specialist in Minneapolis. The role manages lifecycle, provisioning, logistics, and deployment of all company-issued end-user hardware, including laptops, iPads, and mobile devices. Central hub for device imaging and shipping logistics.

You will serve as the Tier 2/3 hardware escalation point for break-fix support and work a 40-hour week, Monday–Friday, 8:00 AM to 4:30 PM, on-site at the Minneapolis office.

Qualifications

• 2–4 years of experience in IT Desktop Support, Endpoint Engineering, or IT Logistics Management.
• High proficiency in Windows 10/11, iOS/iPadOS.
• Experience with provisioning tools: Microsoft Intune/MEM, Apple Business Manager, Jamf.
• Familiarity with high-performance workstations (CAD/Revit) and GPU driver management.
• Ability to lift up to 40 lbs regularly.

Responsibilities

• Deployment & Logistics: Device setup imaging, quality-testing, and shipping to team members.
• Shipping & Tracking: Track shipments, provide tracking details, resolve delays.
• Asset Reclamation: Retrieve hardware from departing employees and arrange return shipping.
• Tier 2/3 Break-Fix: Escalation point for hardware issues; coordinate warranty repairs.

Skills

End-user support

Hardware imaging

Logistics coordination

Asset management

Tools

Microsoft Intune/MEM

Apple Business Manager

Jamf

Windows 10/11

Job description

• Ensure all new hardware imaging is completed
• Serve as the technical escalation point for hardware-related issues
• 2-4 years of experience in IT Desktop Support

ONSITE ONLY - MINNEAPOLIS MN

Hardware Deployment Specialist

The IT Hardware Specialist assists with managing the lifecycle, provisioning, logistics, and deployment of all company-issued end-user hardware, including laptops, iPads, and mobile devices. This role serves as the central hub for device imaging and managing shipping logistics.

Additionally, this position serves as a Tier 2/3 hardware escalation point for break-fix support.

This role is on-site at our Minneapolis office, Monday through Friday, 8 AM to 4:30 PM (40 hours/week)

JOB DETAILS

• Deployment & Logistics Management
  • Device Setup: Ensure all new hardware imaging is completed, quality-tested, and shipped timely to team members.
  • Shipping & Tracking: Actively track incoming and outgoing shipments, provide tracking details to end-users, and resolve shipment exceptions or delays.
  • Asset Reclamation: Coordinate the retrieval of hardware from departing team members, ensuring return shipping labels/boxes are sent out and assets are recovered promptly.
  • Tier 2/3 Break-Fix Support: Serve as the technical escalation point for hardware-related issues, collaborating with manufacturers to coordinate warranty repairs and motherboard, screen, or battery replacements.
• Asset Administration Support
  • Inventory Control: Assist the primary Asset Administrator in maintaining an accurate, up-to-the-minute database of all hardware assets (laptops, tablets, phones, peripherals).
  • Ordering & Lifecycle Planning: Collaborate with the Asset Administrator to place hardware orders for new hires and coordinate schedule-based hardware refreshes/lifecycle replacements.
  • Receiving & Staging: Receive bulk hardware shipments, verify packing slips, document serial numbers, and stage equipment in the local IT storage space.

CANDIDATE REQUIREMENTS

• Education/Experience: 2-4 years of experience in IT Desktop Support, Endpoint Engineering, or IT Logistics Management.
• Operating Systems: High proficiency in Windows 10/11, iOS/iPadOS
• Deployment Tools: Experience working with modern provisioning methodologies (e.g., Microsoft Intune/MEM, Apple Business Manager, Jamf).
• Specialized Hardware: Familiarity with high-performance workstations (CAD/Revit machines, Boxx hardware) and GPU driver management.
• Physical Capability: Ability to lift up to 40 lbs. regularly (unboxing, shelving, and shipping heavy server or workstation equipment).