IT User Support Analyst – Windows & VoIP Specialist

Sidley Austin (DC) LLP

Charlotte (NC)

In loco

USD 67.000 - 86.000

Tempo pieno

6 giorni fa

Candidati tra i primi

Generatore di candidature

Distinguiti per questa posizione — genera un curriculum e una lettera di presentazione personalizzati in circa un minuto.

Supera i filtri ATS

Descrizione del lavoro

Sidley Austin LLP in North Carolina seeks a User Support Analyst to provide Level II hardware and software support. You will resolve complex issues, image and configure devices, and coordinate with vendors for repairs and upgrades.

The role requires strong end-user support in a fast-paced environment. You will handle desktop, mobile, VoIP, and imaging tasks, maintain asset records, and assist with software upgrades and LDAP/AD related activities.

Competenze

Bachelor's degree or equivalent work experience.
Minimum 2 years of direct user support in a high performance culture.
Experience supporting Windows-based computers (Windows 11).
Experience supporting VoIP Telephony solutions.
Experience with imaging solutions for Windows-based computers.
Experience supporting smartphones (iPhone, Android).
Experience with Microsoft Office Applications and remote access (Citrix).

Mansioni

Assist users to resolve computer related problems including network connections.
Provide break/fix support for telephones and network devices.
Assist with hardware moves, changes and exchanges.
Perform imaging and post-image configurations; preventative maintenance.
Configure and support standard applications and third-party software.
Document and maintain user requests and incidents in ITSM system.
Coordinate with vendors on warranty repairs and upgrades.