User Support Specialist — Windows, VoIP & Hardware

Sidley Austin

Union City (CA)

On-site

USD 77,000 - 98,000

Full time

6 days ago

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Job summary

Sidley Austin LLP is seeking a User Support Analyst to provide Level II hardware and software support across the firm in California. You will resolve incidents, perform imaging, and assist with hardware moves while maintaining asset records.

The role requires at least 2 years of user support experience in a fast-paced professional environment, strong knowledge of Windows, VoIP, Citrix, and Office apps. We offer a comprehensive benefits program and bonus eligibility.

Qualifications

Bachelor’s degree or equivalent work experience.
Minimum 2 years' direct user support in a high-performance culture.
Experience supporting Windows-based computers, including Windows 11.
Experience supporting VoIP telephony solutions and imaging for Windows.
Experience with Office Applications and remote access technology (Citrix).

Responsibilities

Assist users to resolve computer problems including hardware, software and network connections.
Provide end user, desktop, laptop, mobile device support and asset management.
Troubleshoot applications and maintain software updates and configurations.
Document requests and incidents in the IT Service Management system.
Coordinate hardware moves, warranty claims and third-party repairs.