Hardware Asset Lifecycle Specialist HAM Pro Expert

Quest Oracle Community; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

CVS Health is hiring a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for HAM, driving governance, data quality, and continuous process improvement across HAM, ServiceNow HAM Pro, and CMDB.

The role partners with Procurement, Finance, Security, Governance, and IT to establish trusted asset data, support audits, and accelerate data-driven decision making while mentoring teams and delivering training and analytics.

Qualifications

• 5+ years in enterprise Hardware Asset Management programs.
• 3+ years audit readiness and regulatory/compliance work.
• 2+ years data quality and trusted asset records.
• 2+ years with Service Now ITAM, HAM Pro, CMDB integrations.
• 2+ years governance frameworks and controls across CMDB.

Responsibilities

• Serve as enterprise SME for HAM, ensure data governance and lifecycle compliance across hardware asset repositories, CMDB, and Service Now HAM platforms.
• Manage and optimize end-to-end hardware asset lifecycle, including inventory accuracy, asset reconciliation, audit readiness, process improvement, and policy adherence.
• Lead configuration, administration, and enhancement of Service Now HAM Pro capabilities, including integrations with CMDB, Discovery, and related enterprise systems.
• Partner with Procurement, Finance, Governance, Security, and IT stakeholders to improve asset visibility, hardware tracking, inventory controls, vendor alignment, and lifecycle governance.
• Develop training, documentation, reporting, user stories, process maps, and analytics that drive adoption of HAM best practices, continuous improvement, and AI-enabled operational efficiencies.

Skills

Hardware Asset Mgmt

ServiceNow ITAM

Data quality standards

Audit readiness

Cross-functional engagement

Tools

ServiceNow HAM Pro

CMDB

Discovery

Excel

Power BI

Job description

CVS Health is hiring a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for HAM, driving governance, data quality, and continuous process improvement across HAM, ServiceNow HAM Pro, and CMDB.

The role partners with Procurement, Finance, Security, Governance, and IT to establish trusted asset data, support audits, and accelerate data-driven decision making while mentoring teams and delivering training and analytics.