Hands-On Scheduling & Call Center Leader

Search Group; Round Rock (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee Assistance Program

15 days of PTO annually

Paid company holidays

Continuing education opportunities

Professional development and specialty

Employee pet care discounts

Relocation assistance for qualified

Job summary

Veterinary Specialty Healthcare is seeking a Call Center & Scheduling Supervisor to lead its patient scheduling team across multiple locations. This hands-on role combines leadership with day-to-day scheduling and issue resolution to ensure smooth referrals and appointments.

The ideal candidate will coach staff, handle complex scheduling, and optimize workflows while maintaining a strong client experience in a veterinary setting.

Qualifications

• Experience in scheduling, call center operations, or healthcare environments.
• Supervisory or team-lead experience preferred.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and workflows.
• Comfortable coaching others while maintaining a hands-on workload.
• Experience with practice-management, CRM, and scheduling platforms is a plus.

Responsibilities

• Maintain an active scheduling workload alongside the team.
• Coordinate patient appointments across multiple locations and services.
• Communicate with pet owners and referring veterinary teams.
• Gather records and information needed to schedule patients appropriately.
• Provide appointment instructions, estimates, and scheduling information.
• Assist with complex scheduling situations and escalations.
• Coordinate with clinical teams when additional information is needed.
• Help maximize appointment availability across locations.

Skills

Scheduling management

Call center operations

Team supervision

Coaching and training

Strong communication

Multitasking and organization

Veterinary healthcare experience

Tools

CRM platforms

Scheduling platforms

Practice management software

Job description

Veterinary Specialty Healthcare is seeking a Call Center & Scheduling Supervisor to lead its patient scheduling team across multiple locations. This hands-on role combines leadership with day-to-day scheduling and issue resolution to ensure smooth referrals and appointments.

The ideal candidate will coach staff, handle complex scheduling, and optimize workflows while maintaining a strong client experience in a veterinary setting.