Veterinary Scheduling & Call Center Leader

Learning Consultant; Round Rock (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Learning Consultant is recruiting for a Call Center & Scheduling Supervisor to lead a busy scheduling and client-support team in a veterinary healthcare setting. This hands-on leadership role will oversee daily operations, coach staff, and coordinate appointments across multiple locations and services to ensure timely, professional support for clients and referral partners.

The role emphasizes leadership, process improvements, and ongoing training to maintain high service quality and

Qualifications

• Experience in call center operations or high-volume environments.
• Experience as a Supervisor, Team Lead, Trainer, Coach, or Senior Team Member preferred.
• Strong leadership and employee coaching skills.
• Excellent written and verbal communication.

Responsibilities

• Lead and support the day-to-day activities of a call center and scheduling team.
• Maintain an active scheduling workload while providing leadership to the team.
• Coordinate appointments across multiple locations, providers, and services.
• Communicate with clients, referral partners, and internal clinical teams.
• Assist with complex scheduling situations, escalations, and time-sensitive requests.
• Coach team members on communication, organization, prioritization, accountability, and case ownership.
• Provide real-time feedback and identify opportunities for additional training.
• Lead onboarding and hands-on training for new team members.
• Monitor scheduling activity, referrals, outstanding tasks, and team workload.
• Identify workflow bottlenecks and help resolve issues that may delay scheduling.
• Monitor performance against established service, productivity, and quality expectations.
• Maintain and improve scheduling workflows, training materials, and standard operating procedures.
• Partner with leadership and clinical teams on operational and process improvements.
• Provide leadership with updates regarding team performance, workflow challenges, and opportunities for improvement.

Skills

Call center operations

Scheduling

Leadership

Training

Job description

Learning Consultant is recruiting for a Call Center & Scheduling Supervisor to lead a busy scheduling and client-support team in a veterinary healthcare setting. This hands-on leadership role will oversee daily operations, coach staff, and coordinate appointments across multiple locations and services to ensure timely, professional support for clients and referral partners.

The role emphasizes leadership, process improvements, and ongoing training to maintain high service quality and