Veterinary Scheduling Lead — Hands-On Impact

Search Group; Spring (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Relocation assistance for qualified候

15 days PTO annually

Paid company holidays

Continuing education opportunities

Professional development and specialty

Employee pet care discounts

Job summary

Veterinary Specialty Healthcare is seeking a hands-on Call Center & Scheduling Supervisor to lead and support its patient scheduling and coordination team across multiple locations. The role blends leadership with active scheduling work to ensure referrals and appointments move efficiently.

You will coach team members, manage complex scheduling scenarios, and collaborate with clinical teams to optimize workflows, ultimately improving patient access to veterinary care.

Qualifications

• Experience in scheduling, call center operations, customer service, veterinary medicine, healthcare, or a similar environment.
• Previous supervisory, team‑lead, coaching, or training experience preferred
• Strong communication and organizational skills
• Ability to manage multiple priorities and workflows simultaneously
• Comfortable coaching others while maintaining a hands‑on workload
• Strong problem‑solving skills and attention to detail
• Comfortable working across multiple technology platforms
• Veterinary or healthcare experience is preferred
• Experience with practice-management, CRM, communication, and scheduling platforms is a plus

Responsibilities

• Maintain an active scheduling workload alongside the team
• Coordinate patient appointments across multiple locations and services
• Communicate with pet owners and referring veterinary teams
• Gather records and information needed to schedule patients appropriately
• Provide appointment instructions, estimates, and scheduling information
• Assist with complex scheduling situations and escalations
• Coordinate with clinical teams when additional information is needed
• Help maximize appointment availability across locations
• Provide day-to-day supervision and support to the scheduling team
• Coach team members on communication, organization, prioritization, case ownership, and problem-solving
• Provide real-time feedback and hands‑on guidance
• Identify performance or training gaps and provide additional coaching
• Support the team with difficult scheduling situations and escalations
• Build a culture of accountability, teamwork, and follow-through
• Lead onboarding and training for new team members
• Provide hands‑on instruction, demonstration, and supervised training
• Maintain training materials, workflows, and standard operating procedures
• Provide ongoing training as systems, services, and processes evolve
• Identify opportunities for additional individual and team development
• Monitor scheduling activity, referrals, communications, and team workload
• Ensure cases move through established workflows in a timely manner
• Identify bottlenecks, incomplete tasks, or cases requiring additional follow‑up
• Step in when needed to resolve issues and keep scheduling moving
• Monitor team performance against established goals and expectations
• Partner with leadership and clinical teams to improve processes across locations
• Provide leadership with visibility into team performance, workflow challenges, and opportunities for improvement

Skills

Scheduling

Call center ops

Customer service

Team leadership

Coaching

Problem solving

Multi-tasking

Tools

Practice-management software

CRM

Scheduling platforms

Job description

Veterinary Specialty Healthcare is seeking a hands-on Call Center & Scheduling Supervisor to lead and support its patient scheduling and coordination team across multiple locations. The role blends leadership with active scheduling work to ensure referrals and appointments move efficiently.

You will coach team members, manage complex scheduling scenarios, and collaborate with clinical teams to optimize workflows, ultimately improving patient access to veterinary care.